- Joined
- Oct 23, 2013
- Messages
- 34
So...how is informal coaching done at your store? Say a team member is 10 minutes late or another team member is being a little too social with other team members and not social enough with the guests? Or if a team member is asked to do something and 30 minutes later it hasn't been done but the team member has had plenty of time and has not used that time wisely? Or they just did a slack job even though they were capable of doing a better job?
I'm just curious. Is it a more formal talk off stage? Or is it a casual, "Hey, you were ten minutes late today. What's going on?" on the spot?
I'm a fairly new in role TL and it's just not going well for me. If I take it off stage I find the team members really become defensive. Also, there's a big gap in time between the incident and the coaching because on the front end a team lead and team member can't just "disappear" for five minutes to chat. But if I try to do it discreetly on the spot, there's always an interruption or sometimes they become defensive and then there's bad juju on the floor. And if I wait to have the conversation, my ETL often asks if I had the conversation and then I find myself in a bad position -- because I know coaching should be immediate to be effective, but finding that right opportunity seems impossible when I feel tied to the front end and have to have someone cover shifts for myself and the team member. And then too much time has lapsed...you see my dilemma.
How's it done at your store?
I'm just curious. Is it a more formal talk off stage? Or is it a casual, "Hey, you were ten minutes late today. What's going on?" on the spot?
I'm a fairly new in role TL and it's just not going well for me. If I take it off stage I find the team members really become defensive. Also, there's a big gap in time between the incident and the coaching because on the front end a team lead and team member can't just "disappear" for five minutes to chat. But if I try to do it discreetly on the spot, there's always an interruption or sometimes they become defensive and then there's bad juju on the floor. And if I wait to have the conversation, my ETL often asks if I had the conversation and then I find myself in a bad position -- because I know coaching should be immediate to be effective, but finding that right opportunity seems impossible when I feel tied to the front end and have to have someone cover shifts for myself and the team member. And then too much time has lapsed...you see my dilemma.
How's it done at your store?