- Joined
- Nov 17, 2011
- Messages
- 817
I have a few questions regarding split payments. First, how are you supposed to ring them up? Usually a guest will say "I want to pay $20 with [first payment method] and put the rest on [second payment method]," so I always ring them up in that order, regardless of if it's cash or credit or whatever. I was recently informed that you're ALWAYS supposed to do cash first, but now I'm confused. Let's say their total is $73.59 and they want to do $20 on their card and the rest cash, and then they give me $60 in cash. I'm supposed to ring in $53.59 but actually take the $60, then mentally work out what their change is? Does it keep track of how many bills of each denomination of I'm supposed to have? This would throw that off. So this doesn't make sense to me but the ETL-GE and a GSTM insisted that cash is always done first. Can anyone provide some input on this please
Second (and the main reason I'm posting this) is an issue I had tonight. I had a guest try to put $40 on her card and pay the rest cash, so I typed in $40 then K3 for credit and she swiped her card. Then I entered the cash but mistyped the amount, so I voided all the payments to start over. I tried to swipe her card again but it started saying "not approved". She started flipping out that her card was going to get charged multiple times but eventually the guy she was with just paid cash and they left, after I told her I'd bet my job she will NOT be charged. A bit later, she stormed back in saying her card had been charged multiple times. Checking Inside POS determined that everything had been voided so her card was NOT charged. What happened? I told her it was just a hold and would be reversed in a few days, but she refused to believe me. The GSA told her the exact same thing after checking Inside POS, and then she was all smiles and left.
Second (and the main reason I'm posting this) is an issue I had tonight. I had a guest try to put $40 on her card and pay the rest cash, so I typed in $40 then K3 for credit and she swiped her card. Then I entered the cash but mistyped the amount, so I voided all the payments to start over. I tried to swipe her card again but it started saying "not approved". She started flipping out that her card was going to get charged multiple times but eventually the guy she was with just paid cash and they left, after I told her I'd bet my job she will NOT be charged. A bit later, she stormed back in saying her card had been charged multiple times. Checking Inside POS determined that everything had been voided so her card was NOT charged. What happened? I told her it was just a hold and would be reversed in a few days, but she refused to believe me. The GSA told her the exact same thing after checking Inside POS, and then she was all smiles and left.