- Joined
- Jul 25, 2017
- Messages
- 2
I'm working on a grad school paper and don't know anything about the DC process to stores; I thought this would be a convenient forum to collect feedback for writing my business paper. The process I'm studying is the amount of time it would take for a Target guest to order a product online or in-store, and have the product delivered to a store location. I have to break down the steps and find ways to conceptually improve the process. Any help is appreciated - you can reply with the Question # for ease of tracking responses. I'll be collecting responses through 7/28.
Q1: Once a customer places an online or mobile order, how are the customer orders queued to your warehouse? Describe this process in as much detail as possible.
Q2: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q3: Once the customer order is queued to your warehouse, how are the customer orders picked in the warehouse? Describe this process in as much detail as possible.
Q4: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q5: Are all customer goods handled in the same manner, or do any specific goods go through a different process? If so, please explain in detail.
Q6: For the sake of calculating processing time, are customer orders processed by individual pieces of a single order, or an entire customer order?
Q7: Up to this point of the processes you have described, in your opinion, what standards are in place to ensure all processes and steps up this point are intended to be fail-safe?
Q8: Up to this point of the processes you have described, in your opinion, what challenges exist or what can be improved upon?
Q9: Can you describe any employee training and those time frames involved to ensure all processes and steps are followed and errors corrected?
Q10: Once the customer orders are picked, how are the customer orders sorted for shipment to a store location? Describe this process in as much detail as possible.
Q11: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q12: Once the customer orders are shipped to a store location, how are the orders received and organized at the store for customer pick-up? Describe this process in as much detail as possible.
Q13: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q14: Up to this point of the processes you have described, in your opinion, what standards are in place to ensure all processes and steps up this point are intended to be fail-safe?
Q15: Up to this point of the processes you have described, in your opinion, what challenges exist or what can be improved upon?
Q16: Can you describe any employee training and those time frames involved to ensure all processes and steps are followed and errors corrected?
Q17: Describe in as much detail as possible how the warehouse is laid out in order to receive new inventories.
Q18: Can you describe all of the steps and people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q19: Can you describe the frequency and volume of these inbound shipments from suppliers or other DCs?
Q20: Describe in as much detail as possible how the warehouse is laid out to ship outgoing orders to stores?
Q21: Can you describe the frequency and volume of these outbound shipments to store locations?
Q22: Can you describe all of the steps and people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q23: Up to this point of the processes you have described, in your opinion, what standards are in place to ensure all processes and steps up this point are intended to be fail-safe?
Q24: Considering Inbound and Outbound shipments and facility layout, in your opinion, what can be improved upon?
Q25: Can you describe any employee training and those time frames involved to ensure all processes and steps are followed and errors corrected?
Q1: Once a customer places an online or mobile order, how are the customer orders queued to your warehouse? Describe this process in as much detail as possible.
Q2: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q3: Once the customer order is queued to your warehouse, how are the customer orders picked in the warehouse? Describe this process in as much detail as possible.
Q4: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q5: Are all customer goods handled in the same manner, or do any specific goods go through a different process? If so, please explain in detail.
Q6: For the sake of calculating processing time, are customer orders processed by individual pieces of a single order, or an entire customer order?
Q7: Up to this point of the processes you have described, in your opinion, what standards are in place to ensure all processes and steps up this point are intended to be fail-safe?
Q8: Up to this point of the processes you have described, in your opinion, what challenges exist or what can be improved upon?
Q9: Can you describe any employee training and those time frames involved to ensure all processes and steps are followed and errors corrected?
Q10: Once the customer orders are picked, how are the customer orders sorted for shipment to a store location? Describe this process in as much detail as possible.
Q11: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q12: Once the customer orders are shipped to a store location, how are the orders received and organized at the store for customer pick-up? Describe this process in as much detail as possible.
Q13: Can you describe all of the people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q14: Up to this point of the processes you have described, in your opinion, what standards are in place to ensure all processes and steps up this point are intended to be fail-safe?
Q15: Up to this point of the processes you have described, in your opinion, what challenges exist or what can be improved upon?
Q16: Can you describe any employee training and those time frames involved to ensure all processes and steps are followed and errors corrected?
Q17: Describe in as much detail as possible how the warehouse is laid out in order to receive new inventories.
Q18: Can you describe all of the steps and people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q19: Can you describe the frequency and volume of these inbound shipments from suppliers or other DCs?
Q20: Describe in as much detail as possible how the warehouse is laid out to ship outgoing orders to stores?
Q21: Can you describe the frequency and volume of these outbound shipments to store locations?
Q22: Can you describe all of the steps and people (titles/positions, no names) involved in this particular process, and approximately the amount of time each step takes?
Q23: Up to this point of the processes you have described, in your opinion, what standards are in place to ensure all processes and steps up this point are intended to be fail-safe?
Q24: Considering Inbound and Outbound shipments and facility layout, in your opinion, what can be improved upon?
Q25: Can you describe any employee training and those time frames involved to ensure all processes and steps are followed and errors corrected?
