I talked to several TMs that were the scheduled closing shift on Christmas Eve. We are a very last minute store and after 8pm we’re the only place open. I had to utilize my strongest TMs that night. Whether they’re on a lane or running reshop, assisting guests with finding stuff or trying to get some semblance of a zone done I had to use my best.
I have an understanding of the information they put into their algorithms to plot the coverage graphs. But I know that they’re off. For example: they wanted me to only schedule 3 guest advocates to close, 8 TMs across the salesfloor (tech, beauty, style, gm, and market combined), and then 5 fulfillment TMs. That’s cute, but I know our SD doesn’t want any picking to happen after 9:30. So I pretty much have to ignore the graphs on that day. Considering we’ll still do thousands of dollars in sales after we close I have to bulk up my front end and overspend those hours. Plus all of the reshop? That pretty much becomes a game of just put it in the right aisle on any surface that it won’t fall off of. Don’t worry about toys, the Toy Team will get that on the 26!
TL;dr Christmas Eve shifts are all about get it in their basket, get them to the registers, get them out the door.