I am wondering if anyone has any tips for talking to ETLs or SD about culture issues. There seems to be a trend at my store if TMs not feeling like ETLs or our SD are treating them very well. Just as an example: an ETL literally yelling at another TM in front of other TMs and guests.
Additionally, does anyone think there could be a correlation between how TMs are viewing the culture and their attendance? We are having a lot of attendance issues lately, and following up doesn’t really do what they want it to do. My opinion is that they are calling in because they do not feel valued and they feel overwhelmed, especially those that are in school.
I really just want to try nipping this in the bud sooner rather than later, and I know no one else at my store will do anything about it. Any advice is welcome for how I should approach my ETLs and SD about these issues.
Additionally, does anyone think there could be a correlation between how TMs are viewing the culture and their attendance? We are having a lot of attendance issues lately, and following up doesn’t really do what they want it to do. My opinion is that they are calling in because they do not feel valued and they feel overwhelmed, especially those that are in school.
I really just want to try nipping this in the bud sooner rather than later, and I know no one else at my store will do anything about it. Any advice is welcome for how I should approach my ETLs and SD about these issues.