Your ETL is a freaking moron. The *only* reason a guest needs to sign that slip is to prevent a chargeback. Basically - on the WAY off chance the guest actually calls her bank and wants to dispute the charge that Target made on her card - Target would be required to produce that slip with the signature on it, otherwise the bank would not pay Target the money that was charged on the card.YEP! Both of us were written up within an hour of each other, by the same exec.
from the ones i've been involved with it's always a tm saying that another tm did/said something. In that case we do a seek to understand with the "accused" tm and if they deny it and there's no further proof we do a coaching and nothing is done. If they admit to doing it or there is more proof then just the he said/she said then it is a ca action. Almost every time i've been involved with a STU they had admitted to doing whatever it was.question about these seek to understand messages...are they really seeking to understand, or are they just appearing to be sympathetic in order for you to make a statement that could be further used against you. I mean, say you are being respectful and acknowledging you have messed up, are they going to take what you said into consideration, or just use it as more evidence to put you on corrective action?