I never disrespected the cashiers, don't take it personal. Here's my whole issue, at my store. Your store may be different, etc.
Without giving away too much detail about my store, we are an A or B, and we get a lot of foot traffic. At my store we are scheduled in hardlines with 1 mid and 2 closers. Those three people have to push anything that's on the line (CAFs, research, challenge, etc), complete all reshop, and zone the store. Now, we also have to do any PTM work, PCV twice a day, set any sales planners we have, help out other teams, push the market truck, etc. Other teams do not answer call boxes or respond to back up.
We are always on the go trying to get something completed. You know that 5 minute downtime you may have waiting on the huddle to start? Most people are thinking - 'Oh, I get a 5 minute break'
I'm thinking - 'I could have got this or this done by now'
When it's time to go home, if we are not done then we don't get to leave. There's been some nights that we have been there until 3a.m., there are some nights we leave at 11:15, it varies of course but rest assured we are there until it's finished.
What I'm trying to get across is this - there is too much for us to do with the time we are given, we are held accountable for our workload and the condition of the store.
Now let's look at the front end. Our GSTL's/GSA's stand in front of RTW over 50% of their shift, a good portain at GS talking, and then some doing their work. No, I am not exaggerating. If there's no guests at GS then you will often see the TM standing there day dreaming. When there's no guests at food ave. or starbucks you can often find the TM's standing there talking. The cashiers may zone their checklane if there's no guest or they may stand there staring into space. If there is no guests at GS but back up is needed, the GSTL will call the salesfloor for backup instead of sending them to GS. If a carry out is needed and the CA isn't available, the salesfloor is called to do it. If there's a 1.50 price challenge on a 20.00 item, they call the salesfloor to check it instead of just adjusting it. They go home on time every single day. The GSTL complained recently because they had 7 endcaps to change within 1 week, I was dumbfounded.
So let's compare - a smaller staffed work center with more work to be completed, that's held accountable for the workload vs. a work center where there's a significant amount of downtime and doesn't help out anyone else in the store. I would have a much different attitude if they helped out, or offered to help. They don't even cover their own breaks half the time when more than 1 of them is there, they call the floor to help. Again this is at MY store, YOUR store may be completely different.
