Fulfillment being phased out?

[gsa4lyfe]

I totally see the Presentation Team making a come back soon. The way they have been leveraging the Presentation Team as of late kinda shows they understand it’s still a needed team. However Presentation workload for transitions can vary from being almost nothing one week to a full 270 hour set the next week so you have to constantly grow and shrink the number of TMs you put on the Plano Team.

The way my store has been doing it has been working pretty well. We have 6 team members total that know POGs very well and are the ones that are used when a Plano team is needed for a big set. However those same team members are actually Fulfillment Experts in the system and are used for Fulfillment unless there is a large set in need of a Plano team. In my opinion it’s good because you leave DBOs to do their thing and Fulfillment can pretty much pull any extra person when OPUs get heavy.

I’m on Presentation this week with 5 other Plano TMs assisting the Beauty team with their transition while they just focus on pulls, push, and helping guests. Plano Team is focused only on the set. There is no way in hell that the Beauty Team could do this set while also keeping up on DBO routines. The Beauty Transition is a huge amount of work.

There’s plans to spread out sets and have less adjacency moves in order to average out the weeks in order to maintain an actual Plano team. All these “map-its” have been huge adjacency changes this past year in order to get a more sustainable map. Most big sets will be spread out to her 2 weeks instead of 1 week. They’re starting it out with the outdoor living set this year. In the past they’ve given you 2 weeks to complete but the hours are all in one week. The plan is to actually have it due in 2 separate weeks and split the payroll

 

[Boxman]

Store over 65mil are getting a Plano tl and team back , it will be a signing specialist which is in charge of ordering parts and all , a PPA team member I think it’s called it’s a team member that does all sfq, audits walks transitions and puts in a tablet . That’s as far as I know for now . We are starting it in about 2 months

I'm not complaining about this.

LOL, the back-treading of Modernization has already begun, yet at the same time there are rumors of getting rid of Fulfillment? If this doesn't SCREAM typical Spot I don't know what does.

 

[Ashfromoldsite]

Well shoot. My store is at about 60 Mil.

 

[Far from newbie]

Plano Tl is coming back.

BACK ? I NEVER left ! True, TEAM has shrunk and no signing person but we do all transitions and revisions. Only 2-3 on actual team but larger sets get anyone’s help to de-merch, pull batches and push product.

 

[Frontlanegirl]

Well, I heard some comments today that our fulfillment “team” will be minimized within the next few weeks. Not sure how this will work.

 

[Hardlinesmaster]

Well, I heard some comments today that our fulfillment “team” will be minimized within the next few weeks. Not sure how this will work.

More work & less tm's. Backup from style & gm. Then, no backup when everyone is on register.

 

[Rarejem]

Don’t attack me for this but I really see the benefits of the DBO IDEA. End to end, soup to nuts, all process ownership - what is new, what is marked down, what we have too much of, what we are out of - what sells, what doesn’t. things you know cause you see it everyday.

Just to be clear, owning the process does not necessarily entail owning the workload. Modernization calls out GM experts, not DBO. I think the DBO should work with the TL to ensure that the work is completed, but it would be really great to have a GM expert available to work freight/pulls while the DBO oversees the department in the same way that an ETL oversees TL and TL currently oversees TM's. Consolidation of TL's would be possible and the "grunt work" could be completed without interruptions if the DBO had the opportunity to do everything else. (Yes, I know this is a flashback to having an actual flow team, but it actually worked most of the time. GM experts today, as opposed to most flow tm's, (should) have more knowledge of the processes and how they work together, so more of an investment in time and accuracy.

 

[MxTarget]

Just to be clear, owning the process does not necessarily entail owning the workload. Modernization calls out GM experts, not DBO. I think the DBO should work with the TL to ensure that the work is completed, but it would be really great to have a GM expert available to work freight/pulls while the DBO oversees the department in the same way that an ETL oversees TL and TL currently oversees TM's. Consolidation of TL's would be possible and the "grunt work" could be completed without interruptions if the DBO had the opportunity to do everything else. (Yes, I know this is a flashback to having an actual flow team, but it actually worked most of the time. GM experts today, as opposed to most flow tm's, (should) have more knowledge of the processes and how they work together, so more of an investment in time and accuracy.

Honestly, I feel the accountability line is very frustrating. Shouldn’t flex just be more accountable and pick/pack faster? It’s such an easy solution. Yes, of course there are bad DBOs. DBOs who don’t give a heck about their area, but honestly I think they’re in the minority. A lot of DBOs who came in post-modernization, haven’t been given a lot of skills. You could blame leadership, but dang, half of them haven’t been trained correctly either. That’s what you get in this trial by fire culture, which has so many moving parts at the sole responsibility of usually one person an area. Except that at a moments notice, we’re also expected to surge support flex and the front-end instantly when our days are already packed.

How are you suppose to recover that time? Most of my days are trying to squeeze 12hrs of work into 8, just to get clean and it’s so fragile that even picking one OPU can mean something gonna be left behind. If these changes are true, i don’t see fulfillment as going away but becoming everyone’s core tasks with everything is being designed to revolve around fulfillment. And fulfillment teams would learn just as much and probably increase pick time/reduce infs, if they had more sales floor operational knowledge.

Honestly, after this year if you’re a DBO you probably just feel like a flex tm who moonlights in some department. Lol

 

[jenna]

Just to be clear, owning the process does not necessarily entail owning the workload. Modernization calls out GM experts, not DBO. I think the DBO should work with the TL to ensure that the work is completed, but it would be really great to have a GM expert available to work freight/pulls while the DBO oversees the department in the same way that an ETL oversees TL and TL currently oversees TM's. Consolidation of TL's would be possible and the "grunt work" could be completed without interruptions if the DBO had the opportunity to do everything else. (Yes, I know this is a flashback to having an actual flow team, but it actually worked most of the time. GM experts today, as opposed to most flow tm's, (should) have more knowledge of the processes and how they work together, so more of an investment in time and accuracy.

Uh, no offense, but I don't want the *flow team* working in my area. I saw how 4th quarter went - with flow over night. As a TL, I would spend a shit-ton of time pulling off over-stock, mis-stock, etc... each week.

 

[Rarejem]

Uh, no offense, but I don't want the *flow team* working in my area. I saw how 4th quarter went - with flow over night. As a TL, I would spend a shit-ton of time pulling off over-stock, mis-stock, etc... each week.

Understood, but that's not what I'm saying. Having someone other than DOB push the truck is my point and GM experts are not the same as flow team, but would take on that part of the GM responsibility (which is the throwback part), freeing up the DOB to actually complete other tasks in a timely way. Because the DOB would still be responsible for pulls, SFQ, etc. this would not/should not affect the TL if the DOB is given the actual time to do these things. No offense, but if it does, the TL should be training/coaching the DOB. TL's should be spending their time managing and leading their team, not doing their work.

 

[jenna]

Understood, but that's not what I'm saying. Having someone other than DOB push the truck is my point and GM experts are not the same as flow team, but would take on that part of the GM responsibility (which is the throwback part), freeing up the DOB to actually complete other tasks in a timely way. Because the DOB would still be responsible for pulls, SFQ, etc. this would not/should not affect the TL if the DOB is given the actual time to do these things. No offense, but if it does, the TL should be training/coaching the DOB. TL's should be spending their time managing and leading their team, not doing their work.

At my store, I think I trust maybe two people to push my freight correctly.

Everyone else fucks shit up.

 

[Rarejem]

At my store, I think I trust maybe two people to push my freight correctly.

Everyone else fucks shit up.

Why are the rest of them still there?????

 

[jenna]

Why are the rest of them still there?????

warm bodies?

: shrug :

 

[BurgerBob]

The toy dbo tells me when they have a busy day. ,which is code for " I'll cover your breaks and lunch just so I don't have to backup the front end. "

 

[MrT]

So, has anybody heard any updates in the past few weeks?

Nope every schedule weve made has been same old, same old. Its possible that this is something being piloted by your area i suppose though.

 

[Jayunderscore]

So, has anybody heard any updates in the past few weeks?

I asked and was told our store was too high volume to ever even consider this.

 

[seasonaldude]

how many units is busy for you? our maximum in Q4 was ~2200 in ship (early December) and something like 2500(iirc) in OPU on christmas eve. highest combined was probably under 3000
Standard format store.

Shit. Can I transfer to your store? We did 4000+ in OPU everyday in December. We're still at 2-3000 a day now. We don't have SFS and we're a low volume store overall. OPU is 15% of store sales. I'm drowning over here.

 

[Ashfromoldsite]

how many units is busy for you? our maximum in Q4 was ~2200 in ship (early December) and something like 2500(iirc) in OPU on christmas eve. highest combined was probably under 3000
Standard format store.

Lmao. We did 8000-10,000 a day in December.

 

[moninity]

We are at least a week behind in trucks because of how bad opu has been. I left at 330 and we were closing in on 2000 and I was the only one doing SFS and I was constantly being pulled away to help with opu. Todays orders was only 150 items for ship I managed to pick everything with a pick productivity of 60 which would of been higher if I wasn't constantly pausing to help out opu. Unfortunately I had to leave 2 carts to be packed before 430 and I don't think anyone got to it. We constantly had 6+ people doing opu and we couldn't keep up. The grocery team lead told me that there was going to be a meeting tomorrow to talk about what's going on since they are constantly taking pfresh team members and they are behind in trucks to where there is no more room left for incoming pallets to be staged. No way in hell can the store survive by getting rid of fulfillment team members.

 

[MrT]

We did up to 4k in ship a d about 4k a day in opu. Now we still do about 1k ship and 2k opu atleast but with like 1/4th the hours it can be brutal with even just one call out

 

[Bosch]

We did up to 4k in ship a d about 4k a day in opu. Now we still do about 1k ship and 2k opu atleast but with like 1/4th the hours it can be brutal with even just one call out

and heaven forbid you INF anything in the piles of freight not pushed or backstocked. I know this time of year is bad but why is every year worse than the last.

 

[Jayunderscore]

It varies from quarter to quarter but right now we’re sitting at around 2-2.5k in OPU a day and average 1-1.2k in SFS a day.