Service & Engagement G4S switched to NEW Gen SCO?

Joined
Aug 13, 2014
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Hello everyone! Our G4S machine just switched over to the New Gen SCO process, however, we have the old Gen SCO machines still. Client Support Center told us to call G4S, G4S just said to process the old gens as if they are new gen machines and the "cash recycler on the register will recycle the 1s, 5s, and 10s so the acceptor box will only have 20s, 50s, and 100s. However, old gen SCO obviously doesn't have a recycler, just an acceptor and despenser. G4S said "well if your machines aren't recycling the cash, I don't know what to tell you. Look on Workbench or something"

Please help, what do we do?
 
Hello everyone! Our G4S machine just switched over to the New Gen SCO process, however, we have the old Gen SCO machines still
G4S just said to process the old gens as if they are new gen machines and the "cash recycler on the register will recycle the 1s, 5s, and 10s so the acceptor box will only have 20s, 50s, and 100s
G4S said "well if your machines aren't recycling the cash, I don't know what to tell you. Look on Workbench or something"
wtf. NGSCOs have tooooooooootally different processes than an NCR SCO.
honest to god try calling again / have your ETL escalate it with a DSD because thats pretty important.
 
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