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  1. J

    Do you need an expiration date when registering for tax exemption?

    lately I’ve had a lot of guests wanting to register for tax exemption because they’re shopping for a school or church etc, they come with a tax exempt form with all the information except the expiration date. When registering on the POS the expiration tab says “optional” but it isn’t optional...
  2. N

    A Message For Corporate

    I know corporate reads these forums, which is good in this case. I want them to read this, and to know how stupid their new price change restrictions are. Recently they added restrictions to the POS limiting what kinds of price changes you can make. The problem is that it isn't consistent, at...
  3. Guest Avocado

    Service & Engagement New SCO Pilot

    This was on Workbench/myDay communication last week. Starting October 1st, select stores are going to be testing out Self-Checkout converting to Express Self-Checkout, being 10 items or less only, just like the old Express Checklanes were before the wave of remodels in recent years. And as apart...
  4. StargazerOmega

    Question about Do Not Sell / Street-dated items.

    I know that a street-dated item automatically flags as such on the POS. Are street-dated items the same as do not sell items? Could they be? Or do they mean two different things?
  5. D

    Salvage and CRC

    When you are placing the CRC or salvage sticker on the item that you are defecting out, where do you place the sticker? I know the sticker is really important for CRC, but is it for salvage? I'd love to hear from someone who knows beyond a shadow of a doubt. Like did you see communication on...
  6. D

    RTS metric

    Most of us know they need to be done by 9 AM. Do ones that drop in at 8:47 count need to be done by 9 too? Is there any other way this metric can go red?
  7. E

    NGSCO ideas to make it easier to use

    For stores that have the NGSCO it has problems all the time. I have a few ideas that would make it easier for guests and team members Card only mode if there is an issue with either the coin or bill recycler you can't take cards unless you somehow get rid of the error which will popup again...
  8. E

    Why don't we get survey info on our receipts from another store?

    I understand why we don't get survey info on a receipt when we use our discount at our home store but why not other stores?
  9. D

    Drive up returns

    They are being piloted in some places already, I believe. What are you doing to help you with this? We will be starting this soon. I don't know if it is a nationwide rollout or just an expansion of the pilot.
  10. E

    POS new login methods

  11. Sushi2Go

    Are guests allowed to use their reusable bags as baskets?

    I'm not sure if Target has a policy regarding this. I feel like most people who are using their reusable bags as "baskets" are probably stealing. Do we tell them they can't do that? I've been seeing more people lately stuffing things in there bags and they're usually sketchy looking.
  12. Dream Baby

    Can AP ask anyone for a merchandise receipt?

    There has been someone hanging around electronics FOR HOURS playing video games all this week. The electronics TM mentioned to AP that he didn't see this person buy anything but all of sudden they Target bags in their cart (i.e Amigo). AP and the Night TL said he couldn't ask for the person's...
  13. jackandcat

    SCO Registers unable to accept cash

    Some SCO registers at Targets near ours - and including our store - no longer can accept cash payments. SCO registers can only accept credit/debit, SNAP/EBT, and Target giftcards. I'm told the register mechanisms and SCO software frequently malfunction while handling cash. Are your store's SCO...
  14. J

    Soda stream pick up orders

    Recently I’ve been seeing that guests have been doing pick up orders for their soda stream exchanges but when picking up the order it charges them for a brand new one in a box instead of at the exchange rate w the exchange refill ($14.99) apparently it tells them that they have to show me a...
  15. E

    Drive Up ideas

    I have a few ideas for drive up that I think would really help when TMs Scan a cart when preparing an order so another TM can take it and doesn’t have to scan everything again (this would be optional) If they double tap they should get a warning to not do it and wait 3 minutes before the clock...
  16. animalcrossing

    Found this dated (old POS-era) Guest Service handbook

    A few days ago I went over to front end in my store to spider wrap some stuff and I found a Guest Service handbook. Curious, I decided to read it a bit as I had never seen it until that moment and I quickly realized it was quite out of date. While I never got to experience "old POS" (which...
  17. D

    improving DU times

    What do you do to help your team stay green on DU? We are going through a hard time right now. We used to do this in 2 minutes. Now we can't get it done in 3!
  18. KarmaToBurn

    CRC Salvage new program

    Is there a way to find out whether an item without an LP (sticker) should go to the Sakvage or CRC pallet? I've already found a handful of CRC stickers hanging out of my printer at the RevLog desk with no items in sight...
  19. H

    Anything I should know about Cashiering?

    Had a bad experience today cause I didn't know how to ring up a EBT card, had a guest say I was too slow and got really aggravated with me. Most I got from the training was a 5-minute crash course, so I'm wondering if there's anything else I should know that was either covered very briefly or...
  20. T

    Can HR play mind games?

    This isn’t about me. We have a really nice lady about 65 years old and works self checkout. She is great at her job. Always zoning and doing extra. But she is always called into the HR or SD’s office for no real reason. ‘Yesterday HR calls her in and ask her if there is anything she can help...