Getting Called In

Joined
Jul 27, 2011
Messages
18
#1
Something that I will never understand. You tell them you're available to work everyday, yet, they'll only schedule you for about 4-5 days out of the week for around 24-28 hours. Then, on a day you aren't scheduled to come in, they call you about three hours before a shift starts when you're already doing something on your day off asking if you want some extra hours.

This happened to me today.

Don't you just hate that? I mean, an extra couple of hours would be great, but my stepfather is my transportation at the moment and he needs to know my schedule before hand to make sure he is free to take me on the days I have to work. I've heard that the people who are asked to come in and can, usually get top priority when someone calls out and they need to find someone else.

I just don't want hr to start thinking I never want to get called in. I often wonder how they go about handing out shifts for the week. My availability is everyday so you would think that I'd get a shift everyday, but that's not the case. Sorry if it seems like I'm rambling, but it would make more sense to me if they just schedule you for more days instead of leaving you off the schedule as backup when someone else doesn't come in.

Does anyone else get pissed off like this with hr sometimes?
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
3,004
#4
This is pre-Online Schedules.

It was interesting how I got called by the LOD about every week for 2 months asking me why I haven't come into work for my shift. I tell them I am scheduled off for today by the wall schedule. They go check the wall schedule...then come back. "Sorry..." <click> They don't even bother to offer if I still want to work it. They just ended up calling someone else.
 
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Barcode

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#5
I loved the time they called me at 8:20am, asking me if I could come in at 8:30am.

Lol.
Lol, I live like 1 minute from my store, so I actually did this once :) They asked me when I could come in, and I said "10 Minutes!!"


@OP, HR doesn't know if you are making plans, they just are checking if you want the extra hours. You are correct, if you say "no" enough, they WILL stop bothering you :)

I guess I don't know what you're mad at HR for since you want more hours but can't since you rely on somebody for a ride ?? :/
 
OP
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P
Joined
Jul 27, 2011
Messages
18
#6
Lol, I live like 1 minute from my store, so I actually did this once :) They asked me when I could come in, and I said "10 Minutes!!"


@OP, HR doesn't know if you are making plans, they just are checking if you want the extra hours. You are correct, if you say "no" enough, they WILL stop bothering you :)

I guess I don't know what you're mad at HR for since you want more hours but can't since you rely on somebody for a ride ?? :/
As I said in the beginning of my post, on the schedule, it states that I'm available to work everyday (as I'm taking my classes online). I'm not mad at them per say, it just doesn't make sense to me that they'd only schedule me for 4-5 days, sometimes only 3, when I'm willing to work the whole week. Especially since my particular Target has over half of the cashiers as part-time only.
 
OP
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Joined
Jul 27, 2011
Messages
18
#8
Less Hrs Less Benefits....
The lack of benefits doesn't bother me, as I don't plan on making Target my career position. It's just a means to an end. But I would like to get the hours that I told them I wanted instead of being left off for a few days and suddenly being called in and having to figure out if I'm going to be able to make it there on such short notice.
 
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#13
Past couple weeks we've had extra cashier hours posted at timeclock... "You can work?? Write your name in!!". Also tons of additional shifts that the younger cashiers want to get rid of so they can party/etc. on the weekend :D I find that Cashier is the easiest workcenter to get hours in, you just need to be willing to do it! "Oh I'm already doing something on my day off...." is the same as a NO!

As far as being available on short notice, most of us have cars and can make it in at 1-2 hours notice. Its a requirement for almost every job to have reliable transportation. You can make it to your scheduled shifts which is great, but its not Target's fault that you can't make it to extra shifts.

When I was doing carts, I was available everyday, all day. I sometimes only got 30-35 hours; sometimes as little as 25. Just because you're available doesn't mean they are going to schedule you everyday. You need to take the initiative to pick up extra hours, and show a willingness to work 40 hour weeks (Few call ins, went home earlys, etc.) Good job performance helps too, my TL is giving the most scheduled hours to people who have been at Target longest/High Performers.
 
Joined
Jun 17, 2011
Messages
128
#15
Lol, I live like 1 minute from my store, so I actually did this once :) They asked me when I could come in, and I said "10 Minutes!!"


@OP, HR doesn't know if you are making plans, they just are checking if you want the extra hours. You are correct, if you say "no" enough, they WILL stop bothering you :)

I guess I don't know what you're mad at HR for since you want more hours but can't since you rely on somebody for a ride ?? :/
haha tell that to my old HR. I blatantly told them I didn't have the time, nor was I interested in picking up shifts on my days off (A big no no but this was a few weeks before I quit) and they still called me anytime someone called out whether in my department or not. I guess when they are desperate they are desperate. My store started having some massive staffing issues to the point where there was an abundance of hours and not enough TMs to occupy them. /shrug
 
OP
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Joined
Jul 27, 2011
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18
#16
Past couple weeks we've had extra cashier hours posted at timeclock... "You can work?? Write your name in!!". Also tons of additional shifts that the younger cashiers want to get rid of so they can party/etc. on the weekend :D I find that Cashier is the easiest workcenter to get hours in, you just need to be willing to do it! "Oh I'm already doing something on my day off...." is the same as a NO!

As far as being available on short notice, most of us have cars and can make it in at 1-2 hours notice. Its a requirement for almost every job to have reliable transportation. You can make it to your scheduled shifts which is great, but its not Target's fault that you can't make it to extra shifts.

When I was doing carts, I was available everyday, all day. I sometimes only got 30-35 hours; sometimes as little as 25. Just because you're available doesn't mean they are going to schedule you everyday. You need to take the initiative to pick up extra hours, and show a willingness to work 40 hour weeks (Few call ins, went home earlys, etc.) Good job performance helps too, my TL is giving the most scheduled hours to people who have been at Target longest/High Performers.
I am well aware of reliable transportation being a requirement for a job. But when your transportation is not your own and you're currently waiting for your own vehicle to be repaired, you have to work with what you've got. As I've said before, I've more than shown that I'm willing to work everyday (staying late, cross-training, etc.) while my other young peers constantly call out so I think it's fair to say that I have taken the initiative.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,891
#17
About 20% of our TMs don't have their own transportation. They either share vehicles, ride the bus, dial-a-ride or get dropped off. It's notated in the TM roster so the HR person knows who can't come in on a dime.
 
OP
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Joined
Jul 27, 2011
Messages
18
#18
About 20% of our TMs don't have their own transportation. They either share vehicles, ride the bus, dial-a-ride or get dropped off. It's notated in the TM roster so the HR person knows who can't come in on a dime.
I wish my store had this so they would know. As I said before, my step-dad is currently taking me to work and has to work around his own schedule in order to do it so I can't just say yes to call-in like most unless it's a day ahead. If the bus route extended to our area it would be much easier for me to get these extra hours, but like I said before, I have to deal with it for now.
 
Joined
Jun 9, 2011
Messages
78
#20
I live a minute from my store, so I get calls at times because more often then not I will say yes and be there in 10 minutes. Heck, I even went in to shop once and they asked me if I could come in in ten minutes. I haven't been called in a while though as I am typically at 38+ hours, however, I won't complain about that! Sure would be nice if they gave you "Thank you" pay, say an extra .25-.50 for taking the shift, or at the very least pay you what that work center gets paid (provided it is higher.) I always said no to being asked to work Flow because I didn't think it was fair for me to do work for less than the person that called in. It's only a win for them. At my old job in HS, if we were called in for a time we weren't on the schedule, we got an extra hours pay.
 
Joined
Aug 16, 2011
Messages
253
#21
:laugh1: It is true about people complaining about hours never answering their phone. I hear clerical grumbling about it all the time. Weirdly enough they asked me to come in today but I already had plans.
 
Joined
Jun 10, 2011
Messages
57
#22
All I can say about this is:

If you work backroom day, and somebody calls out, and you have enough hours to cover the call out, you damn well better come to work. Especially if its the weekend. Because if you don't...the person you stiffed by leaving them by themselves in the BR is going to be very, very pissed at you the next time you work together.
And good luck if they're ever going to take a shift for you or come in on THEIR day off and YOU'RE the one stuck by yourself.

Do I sound bitter? Nooo....not at all. :dash2:
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#23
Since we hired a new HRTL, my HR has this annoying habit of only calling me in when I'm unavailable. And it figures that the one shift they scheduled me for next week was on a day that I'm not available to work because I have class. I had to complain about it to my ETL-GE and she moved the shift for me, but who knows how much more it'll happen with this HRTL...
 
Joined
Jun 29, 2011
Messages
1,010
#24
When Target calls me I just don't answer the phone, I let them leave a voicemail. I plan things on my day off, and working O/N (now 4am) it's really important to factor sleep into the equation.

If I want to come in a certain day that I'm not scheduled, I'll ask a few days prior.
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
Messages
3,004
#27
I loved how my old store would call me while I was hiking in the mountains. I will tell them, "I am out hiking...in the middle of nowhere." <them> "Do you want to come in..." or "Can you make it here in 30 minutes..."
 
Joined
Sep 13, 2011
Messages
130
#28
Maybe if there was something about Targets scheduling a person could count on they would be more wiling to come in. Heck, I rarely even know from week to week if I will need extra hours.
 

pellinore

Ho hum....I'm watching you!
Joined
Jun 16, 2011
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1,815
#29
I understand the frustration of 25 hours.
I'm in the same boat. ...I pick up shifts and try to get as many hours as possible. Some weeks I get near 40, but many weeks I'm less than 30. I've been at my store for 5+ years and I have to fight to get hours.....but I shouldn't have to.

I've talked w/ HR, front end LOD and still don't get the hours. In my mind, I think that they just let the computer schedule people so shifts are covered.....and not scheduled on seniority or availability.
In the past few weeks, I've talked w/ everyone that I can in my store. I think that the message is starting to get through. However, I haven't seen much improvement in my time.

So, I'm beginning to consider looking for other employment. I love what I do and I'm reliable and I do a good job......but I'm not seeing that I'm getting any reward or benefits from all the work that I do. I'm trying to be patient, but I don't know how much longer I can afford to work with so few hours.
 
Joined
Sep 13, 2011
Messages
52
#31
I loved how my old store would call me while I was hiking in the mountains. I will tell them, "I am out hiking...in the middle of nowhere." <them> "Do you want to come in..." or "Can you make it here in 30 minutes..."
I once got called to see if I could come in after I had left Target (in western PA) and had started my new job in NJ after my two weeks had ended.
 
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Jul 16, 2011
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#32
I understand the frustration of 25 hours.
I'm in the same boat. ...I pick up shifts and try to get as many hours as possible. Some weeks I get near 40, but many weeks I'm less than 30. I've been at my store for 5+ years and I have to fight to get hours.....but I shouldn't have to.

I've talked w/ HR, front end LOD and still don't get the hours. In my mind, I think that they just let the computer schedule people so shifts are covered.....and not scheduled on seniority or availability.
In the past few weeks, I've talked w/ everyone that I can in my store. I think that the message is starting to get through. However, I haven't seen much improvement in my time.

So, I'm beginning to consider looking for other employment. I love what I do and I'm reliable and I do a good job......but I'm not seeing that I'm getting any reward or benefits from all the work that I do. I'm trying to be patient, but I don't know how much longer I can afford to work with so few hours.

I think that's what it comes down to for anyone with a couple years at spot. You realize that any extra effort you put in will NOT benefit you in any way, only possibly benefiting teamleads and executive team leads, and instead of being valued for your seniority and knowledge/experience, you actually become a target yourself because you have a few raises under your belt and possibly got to keep a shift differential if you are now a six am store. GO TEAM!
 
Joined
Jul 16, 2011
Messages
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#33
I once got called to see if I could come in after I had left Target (in western PA) and had started my new job in NJ after my two weeks had ended.
LOL! When our current ETL-LOG was brand spankin' new, they used to schedule people that were on the LOA roster, so there were a couple days where we had a couple call ins, and a couple ghost team members scheduled who obviously didn't show up, and boy those were fast, fun, and friendly days. Rapport was definately established...NOT!
 
Joined
Jul 1, 2011
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2,712
#34
All I can say about this is:

If you work backroom day, and somebody calls out, and you have enough hours to cover the call out, you damn well better come to work. Especially if its the weekend. Because if you don't...the person you stiffed by leaving them by themselves in the BR is going to be very, very pissed at you the next time you work together.
And good luck if they're ever going to take a shift for you or come in on THEIR day off and YOU'RE the one stuck by yourself.

Do I sound bitter? Nooo....not at all. :dash2:
Likewise, when the person who's covered your butt MULTIPLE times needs you to cover theirs, you'd better do it, even if it's a Sunday (because the person KNOWS your kids are at their dad's this weekend and you had no plans, other than to do yardwork!) Especially when it's not some BS reason, because if you don't, the next time you need someone to come work for YOU when "you don't feel good" (which is every other week), YOU'RE going to be the one stuck at work!

Do I sound bitter? Nooo....not at all. :dash2: ;)
 
Joined
Jun 15, 2011
Messages
17
#37
I have completely open availability, but the "hours game" still gets irritating at times. One week i will be scheduled 38 hours, and the next I will be scheduled 20. Being that I have still not had a single raise and am an hourly team member trained everywhere other than service desk, it gets quite irritating. Of course, if they want someone to stay late past close on a truck night, they never hesitate to ask me even though they know it takes nearly an hour to get to my store, and I work unload.
 
Joined
Jun 8, 2011
Messages
25,270
#38
Talk to your tl, Gstl, or hr. Tell them you Want to be on the first one to call list. Our Gstls' have that list & saves my a$$$ in hl more than once.
 

pellinore

Ho hum....I'm watching you!
Joined
Jun 16, 2011
Messages
1,815
#40
I have completely open availability, but the "hours game" still gets irritating at times. One week i will be scheduled 38 hours, and the next I will be scheduled 20. Being that I have still not had a single raise and am an hourly team member trained everywhere other than service desk, it gets quite irritating. Of course, if they want someone to stay late past close on a truck night, they never hesitate to ask me even though they know it takes nearly an hour to get to my store, and I work unload.
In just a couple of weeks I will be completely trained in Food Avenue and in the photo lab (our store will stop processing film in just a couple of weeks.) Add to that salesfloor, fitting room, cart attendant, pricing team (I'm still learning this area, but I've worked it a couple of times.) Ad set-up and take-down....and any other area they will let me work......all this and they can't guarantee me hours?

So, I've started to do a job search. I hope that will allow me to leave Target soon.
 
Joined
Jul 7, 2011
Messages
65
#44
Let me just say that Target's scheduling software (MAX-FSTL) is horrible! It can't even accomplish it's first-order scheduling priority -- coverage as a function of guest distribution -- without human intervention. (Scheduling the most TMs when the most guests are in the store is the one thing it's supposed to do automatically, before edits. It can't even do that.) It doesn't even generate a schedule with a reasonably low variance to forecast. (It wildly over/under schedules hours in most workcenters.) It doesn't handle set schedules very well. (It relies on the user to realize/figure-out when there are conflicts or other problems with a set schedule.) Regarding how many hours a particular TM gets: If your HRTM makes minimal edits to the schedule after it populates each week, TMs with greater availability will, on average and *over time*, get more hours.

If Guest Attendant is reading this, I'd be interested to hear how Walmart's scheduling process works.
 

pellinore

Ho hum....I'm watching you!
Joined
Jun 16, 2011
Messages
1,815
#46
Let me just say that Target's scheduling software (MAX-FSTL) is horrible! It can't even accomplish it's first-order scheduling priority -- coverage as a function of guest distribution -- without human intervention. (Scheduling the most TMs when the most guests are in the store is the one thing it's supposed to do automatically, before edits. It can't even do that.) It doesn't even generate a schedule with a reasonably low variance to forecast. (It wildly over/under schedules hours in most workcenters.) It doesn't handle set schedules very well. (It relies on the user to realize/figure-out when there are conflicts or other problems with a set schedule.) Regarding how many hours a particular TM gets: If your HRTM makes minimal edits to the schedule after it populates each week, TMs with greater availability will, on average and *over time*, get more hours.

If Guest Attendant is reading this, I'd be interested to hear how Walmart's scheduling process works.
I think that Walmart uses the same MAX system that we do. Their hours get screwed up all the time.

What I don't understand is how can Target have the ability to change/add/fix our PDAs and our registers....so why can't we figure out how to do a scheduling program?
 
Joined
Jul 7, 2011
Messages
65
#48
I mean, I know the limitations of the program. I know it has to generate the schedule linearly (i.e. if it hits a snag it will just stop and move on to the next workcenter -- anything more sophisticated would require more time and/or resources). I just question the reasoning behind the entire program. They're trying to squeeze every bit of cost they can out of the business to maintain reasonable margins. The labor input has been reduced to the point where a program like MAX becomes necessary, because there's almost no slack anymore. When a company gets to this point, it's so far removed from its original purpose that it may as well just become a financial instrument.
I think that Walmart uses the same MAX system that we do. Their hours get screwed up all the time.

What I don't understand is how can Target have the ability to change/add/fix our PDAs and our registers....so why can't we figure out how to do a scheduling program?
 
Joined
Oct 12, 2011
Messages
17
#49
I am actually one of the first ones they call in because they know I'm very reliable and love to work and will always be there. They even called me at 9:45 PM for an overnight shift knowing I have no car. I said I would be there as soon as I can and I got there at 10:30 but they were cool with it. My availability is every day anytime and let me say when I was working Pfresh I was guaranteed 8 hour shifts 3 days a week to come at 4 AM but that quickly ended and I got 3 days 5 hour shifts so I left that BS behind. Doesn't make sense where they ask you to do something and guarantee you a certain amount of hours and than renege on that guarantee.
 
Joined
Sep 20, 2011
Messages
151
#50
I just thought of one of those kind of retail stories you try to repress.

It was Saturday afternoon, my day off, I was sitting on the couch, drinking some beer and watching TV.

My phone rang and I was stupid enough to answer it.

The girl on the phone said they had one cashier call in and another was a no call no show, could I come in?

I said, okay, what time?

I don't remember what time it was but whatever it was, I was about 15 minutes late.

She then got up my *word I can't use here* about being late.

I flat out told her, you should just be glad that I'm here at all.
 
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