I started working at Target about 3 weeks ago. I'm a Sales Floor Team member, and so far things have been going pretty well.
However, I have a question regarding how to locate and obtain items from the backroom if a customer doesn't see what they're looking for out on the floor.
Case in point: last Sunday I was working from 11am to 6pm, the store was pretty busy. Around 4pm or so a woman comes up to me with 2 barstools. She would like 2 more and tells me that there are not any left on the floor. So I scan the item with my PDA, and it says that we have some in the backroom. Now, previously another sales floor member had told me that we should go to channel 2 on the walkie talkie to communicate with the backroom, and say "Backroom, can you pull a ______ (whatever item)?" And then provide the DPCI to the backroom.
Well, I radioed the backroom (this took awhile because the man back there couldn't hear me apparently), and then I was mixed up and gave him the number underneath the barcode. He still couldn't hear me, and asked me to repeat the number, which I did (still unknowingly providing the wrong number), and then he told me it was too many numbers, I needed the DPCI. So I realized my mistake, found the DPCI, and again called the backroom, saying I had the DPCI. The man is then suddenly very brusque, and says he is "too busy to help me now", he has to work on "pulls", and that he would get the LOD to help me. The woman was surprised to hear the man say he was "too busy". I was rather surprised too. (To make a long story short, the LOD came over, and we found the barstools).
Now, I have some questions about what to do if this happens again:
1) Do sales floor members generally call the backroom to locate items for guests? Is this done? Also, is there anything that is "to small to pull". Would the backroom go looking for a washcloth, say?
2) I understand if the man in the backroom realized I was new and didn't know about the DPCI, and thought it best if the LOD help me out. But I didn't realize that getting pulls together was such a time crunch? Could anybody familiar with the backroom provide some input on this? And I'd like to be able to handle it without getting the LOD involved all the time.
3) I really don't like using the walkie talkie for things like this - could I just bring the item/barcode to the backroom myself, and show it to them? It seems like face to face communication would be better in this case...
Thanks so much for your help!
However, I have a question regarding how to locate and obtain items from the backroom if a customer doesn't see what they're looking for out on the floor.
Case in point: last Sunday I was working from 11am to 6pm, the store was pretty busy. Around 4pm or so a woman comes up to me with 2 barstools. She would like 2 more and tells me that there are not any left on the floor. So I scan the item with my PDA, and it says that we have some in the backroom. Now, previously another sales floor member had told me that we should go to channel 2 on the walkie talkie to communicate with the backroom, and say "Backroom, can you pull a ______ (whatever item)?" And then provide the DPCI to the backroom.
Well, I radioed the backroom (this took awhile because the man back there couldn't hear me apparently), and then I was mixed up and gave him the number underneath the barcode. He still couldn't hear me, and asked me to repeat the number, which I did (still unknowingly providing the wrong number), and then he told me it was too many numbers, I needed the DPCI. So I realized my mistake, found the DPCI, and again called the backroom, saying I had the DPCI. The man is then suddenly very brusque, and says he is "too busy to help me now", he has to work on "pulls", and that he would get the LOD to help me. The woman was surprised to hear the man say he was "too busy". I was rather surprised too. (To make a long story short, the LOD came over, and we found the barstools).
Now, I have some questions about what to do if this happens again:
1) Do sales floor members generally call the backroom to locate items for guests? Is this done? Also, is there anything that is "to small to pull". Would the backroom go looking for a washcloth, say?
2) I understand if the man in the backroom realized I was new and didn't know about the DPCI, and thought it best if the LOD help me out. But I didn't realize that getting pulls together was such a time crunch? Could anybody familiar with the backroom provide some input on this? And I'd like to be able to handle it without getting the LOD involved all the time.
3) I really don't like using the walkie talkie for things like this - could I just bring the item/barcode to the backroom myself, and show it to them? It seems like face to face communication would be better in this case...
Thanks so much for your help!