Opening (7-3:30)
7:00 - Clock in, get keys and equipment, grab store breakout grid for day (TSC makes a dozen copies every AM for all leaders, which saves time)
7:05 - Check email
7:10 - Begin auditing endcaps, creating fill batches, zoning as needed. Make a "shopping list" of any outs or critical lows that don't have BR locations so I can either fill from the home or flex in something similar. If it's a week to set Sales Planners, now is the time to drop 2-3 New Pog batches (if you're lucky, the closer already dropped night batches for you)
7:25 - Head out to the floor with my "shopping list" and grab what product I need (usually it's DVDs to put on my 5/10 and New Release ends)
7:40 - Head to the CO to grab change funds and starting funds for SD, Portrait, Optical, and Pharmacy. Bank SD and Portrait. Lock up Optical and Pharmacy.
7:50 - Fill out new restroom checklists and begin filling out the front end breakout grid
7:58 - Head to either the Blue or Green doors to unlock for store open
8:00-10:00 - Finish filling out breakout grid and complete any projects for the day (setting SPs, filling candy, etc.). Remind the other TLs in the building who is scheduled to give GSTL breaks/lunches, so they can plan their day accordingly (we have a pre-determined break/lunch schedule written out for each week. ALL TLs and some Service Desk TMs are usually assigned 2 Breaks and 1 Lunch per week). Remind the Service Desk TM to complete Return to Stock tasks before 9:00.
10:00-3:00 - Stop all projects or delegate to a TM if it's a slow day on the lanes. GSTL should be focused on solely guest service, driving REDs, and keeping up with the break/lunch schedule during this time.
3:00-3:30 - Closing GSTL comes in at 3:00. Bring him/her up to speed on tasks, call-offs, etc. Hand off keys and send out any emails or complete any paperwork necessary before leaving for the day.
Closing (3-11:30) (Note: Our store closes at 11:00. For most GSTL/GSAs the closer is likely working a 2-10:30 shift, so bump up all of these times 1 hour if that applies to you)
3:00 - Clock in, check in with opening GSTL regarding tasks that still need completed, grid for the night shift, TM issues, etc. Take keys.
3:10-3:30 - Walk the checklanes to check in with cashiers and gather reshop/hangers as needed. Check for any blown endcaps that need immediate attention. Check in with Service Desk and Food Ave as well.
3:30-8:00 - Focus on guest service, driving REDs, and keeping up with the break/lunch schedule.
8:00 - Auto-close unused registers and inform LOD of the number of start funds needed
8:00-9:00 - Depending on guest traffic, I use this time to zone up ends, walk dollar, stock checklane supplies, finish up candy, catch up on email, etc. If the sales floor is struggling, I will usually ask service desk to shut down at 9:00 so they can go to the floor and help zone or do reshop, while I watch guest service. If it's a busy night, I'll probably be hopping on register a lot.
9:00 - Start closing registers. I start with Deli, Starbucks, and Food Ave, then work my way from registers 1-24, before finishing up with Jewelry, Photo, and Electronics. I usually leave 4 checklanes open and close the rest. Depending on how many times I get pulled away and how many registers actually need to be closed, the whole process usually takes me about 45 min.
9:45-11:00 - Same as 8:00-9:00 hour. Leave a note for the opening GSTL and hopefully I'm in and out of the CO by 11:15.