xxTheDudexx
Front of Store Attendant
- Joined
- Apr 19, 2012
- Messages
- 289
Our store started our remodel. All fine and good, but I'm a little irked at the idea that Guest Service is being moved over to the check lanes and, as I was informed, will serve as express lanes as well as returns. I'm a little confused at how this is supposed to work. So to those that have had this remodel, perhaps you could shed some light for me. I'd really appreciate it.
My concerns are: 1.) Where do we store all our reshop/salvage/crcs/flex fulfillment/lost and found/photo supplies etc.? That takes up so much room we don't even have, and during the Christmas season, there are so many carts full of reshop that you can barely walk where we have it now. And speaking of photo, where do we put the photo kiosks? Do we even have photo anymore? 2.) We only have a handful of people trained to do Guest Service. Does this mean that they will train more TM's to do it? 3.) Having Guest Service over at the check lanes seems like it might make it easier to call a GSA/GSTL over for help, but it's noisy over there, and I would think it would be bad for business to have guests checking out to have a front row seat when you get an angry guest raising up a storm. 4.) On top of being express and returns, what's the point of doing express if you have to call 718 for a complicated return? 5.) What happens to the registry kiosks?
My concerns are: 1.) Where do we store all our reshop/salvage/crcs/flex fulfillment/lost and found/photo supplies etc.? That takes up so much room we don't even have, and during the Christmas season, there are so many carts full of reshop that you can barely walk where we have it now. And speaking of photo, where do we put the photo kiosks? Do we even have photo anymore? 2.) We only have a handful of people trained to do Guest Service. Does this mean that they will train more TM's to do it? 3.) Having Guest Service over at the check lanes seems like it might make it easier to call a GSA/GSTL over for help, but it's noisy over there, and I would think it would be bad for business to have guests checking out to have a front row seat when you get an angry guest raising up a storm. 4.) On top of being express and returns, what's the point of doing express if you have to call 718 for a complicated return? 5.) What happens to the registry kiosks?