jedijenchan
new kid
- Joined
- Aug 16, 2013
- Messages
- 46
First day was not good. It didn't seem like the HR department had an established procedure nor organization, rushed us through the various training docs and quizzes, and gave us name badges that were not ours because they could not find ours. They never told us how to punch in (like what we had to enter).
They had us reading all these documents in a noisy area, and I had problems concentrating, and I failed a lot of the quizzes because I could not concentrate on the task at hand. It was pretty ridiculous.
Trainers kept using lingo and terms that we didn't know or understand. Every time I asked clarification I got an odd look, like "why don't you know this". I had to remind these folks that this was ONLY my SECOND day(training no less).
We were given a crash course on sales floor, and we barley understood how to use the PDA, nor where to put stuff that is "back stock?". Our trainer didn't seem to have good public speaking skills, as they did not speak to us, but spoke as they were walking, and I could not hear them the majority of the time. I had to ask many questions, and it seems they were annoyed by them.
They basically "threw us to the wolves" on the sales floor without training us where stuff was in the store. Thankfully, since I shopped in the store I am working at, I knew where most of the stuff is, but not everything.
We were promised a tour of the store, and we never got that, nor where areas that we will be dealing with on a daily basis.
I hope this is not normal. How am I supposed to learn proper procedures if I am not shown in a precise manner? Has anyone else experienced the same experience?
Tomorrow is supposed to be Cashier training, and I just hope that people take more time to show us what to do, and not just set us up at a register and expect us to know everything.
I want to do my job the RIGHT way. Sorry all, I am really frustrated. I hope this gets better.
The good news was I successfully helped five customers find things, and it made them pretty happy. I probably should have filled out a vibe card, but I wasn't instructed on that either, so yeah.
They had us reading all these documents in a noisy area, and I had problems concentrating, and I failed a lot of the quizzes because I could not concentrate on the task at hand. It was pretty ridiculous.
Trainers kept using lingo and terms that we didn't know or understand. Every time I asked clarification I got an odd look, like "why don't you know this". I had to remind these folks that this was ONLY my SECOND day(training no less).
We were given a crash course on sales floor, and we barley understood how to use the PDA, nor where to put stuff that is "back stock?". Our trainer didn't seem to have good public speaking skills, as they did not speak to us, but spoke as they were walking, and I could not hear them the majority of the time. I had to ask many questions, and it seems they were annoyed by them.
They basically "threw us to the wolves" on the sales floor without training us where stuff was in the store. Thankfully, since I shopped in the store I am working at, I knew where most of the stuff is, but not everything.
We were promised a tour of the store, and we never got that, nor where areas that we will be dealing with on a daily basis.
I hope this is not normal. How am I supposed to learn proper procedures if I am not shown in a precise manner? Has anyone else experienced the same experience?
Tomorrow is supposed to be Cashier training, and I just hope that people take more time to show us what to do, and not just set us up at a register and expect us to know everything.
I want to do my job the RIGHT way. Sorry all, I am really frustrated. I hope this gets better.
The good news was I successfully helped five customers find things, and it made them pretty happy. I probably should have filled out a vibe card, but I wasn't instructed on that either, so yeah.