Before you ask, it's really not worth repeating unless it's to HR.
An SETL of ours who was an LOD today crossed the line of abuse I'll tolerate and I'm sick of it. How do I file a complaint?
He is the type of manager that doesn't coach in private, but rather berates and scolds loudly over the walkie and in front of guests. Today he went at a cashier for asking for change. I mean it was loud and obnoxious and clearly made guests uncomfortable while all cashiers were blinking for change. He was heavily angered by the fact he was ASKED.
(Note: They don't deem us advocates as responsible enough to hold keys. One cashier ran out of change earlier in the day and he was supposed to be watching the front, but it took 2 calls, 15 minutes and one angered guest having to wait for change for him to even come up.)
He's reprimanded us for calling him up for anything. And I mean anything: including helping guests avoid scams, calls for supervisor numbers, and guests returning high dollar items with non-matching serial numbers who get hostile. His catch phrase for the front end is "I don't care, I don't care, and I don't care." For any concerns including scheduling, keys (GSTL, jewelry, etc) getting dropped into guest bags accidentally... I could go on and on about the things he blatantly says he doesn't care. His favorite things to talk about are football and girls, otherwise he doesn't care. Has us breaking policies on our own because he refuses to enforce most of them.
He elevates the TMs he finds attractive (girls) or those who engage in his favorite conversational topics (guys). He chats: makes it clear to TMs and guests he hates being up front and will coach if anyone offends him (during the chats he initiates).
He's stated he thinks he deserves a promotion. Good lord.
I've had it. I can't work like this anymore but I don't want to just slink away into my new job. I want them to know he shouldn't be in this position if their/our Target still wants to be known for friendly TMs, because he's made the friendliest cashiers cry in the middle of their shifts: it's heartbreaking to watch him dim the lights of my coworkers one by one, even the one's I'm not chummy with. These people I've been working with for God knows how long all becoming Walmart drones.
Some of the things he's called the cashiers as a whole ("replaceable", "annoying", "dumb") should never, ever be tolerated. All this just from the past four months, that's when we lost our old GSTL to SFS and he got "promoted" to SETL.
TLDR: How do I (and can I?) file a complaint against a manager who should NOT be in his position?
An SETL of ours who was an LOD today crossed the line of abuse I'll tolerate and I'm sick of it. How do I file a complaint?
He is the type of manager that doesn't coach in private, but rather berates and scolds loudly over the walkie and in front of guests. Today he went at a cashier for asking for change. I mean it was loud and obnoxious and clearly made guests uncomfortable while all cashiers were blinking for change. He was heavily angered by the fact he was ASKED.
(Note: They don't deem us advocates as responsible enough to hold keys. One cashier ran out of change earlier in the day and he was supposed to be watching the front, but it took 2 calls, 15 minutes and one angered guest having to wait for change for him to even come up.)
He's reprimanded us for calling him up for anything. And I mean anything: including helping guests avoid scams, calls for supervisor numbers, and guests returning high dollar items with non-matching serial numbers who get hostile. His catch phrase for the front end is "I don't care, I don't care, and I don't care." For any concerns including scheduling, keys (GSTL, jewelry, etc) getting dropped into guest bags accidentally... I could go on and on about the things he blatantly says he doesn't care. His favorite things to talk about are football and girls, otherwise he doesn't care. Has us breaking policies on our own because he refuses to enforce most of them.
He elevates the TMs he finds attractive (girls) or those who engage in his favorite conversational topics (guys). He chats: makes it clear to TMs and guests he hates being up front and will coach if anyone offends him (during the chats he initiates).
He's stated he thinks he deserves a promotion. Good lord.
I've had it. I can't work like this anymore but I don't want to just slink away into my new job. I want them to know he shouldn't be in this position if their/our Target still wants to be known for friendly TMs, because he's made the friendliest cashiers cry in the middle of their shifts: it's heartbreaking to watch him dim the lights of my coworkers one by one, even the one's I'm not chummy with. These people I've been working with for God knows how long all becoming Walmart drones.
Some of the things he's called the cashiers as a whole ("replaceable", "annoying", "dumb") should never, ever be tolerated. All this just from the past four months, that's when we lost our old GSTL to SFS and he got "promoted" to SETL.
TLDR: How do I (and can I?) file a complaint against a manager who should NOT be in his position?