The preorder cards are rung up like any other item. When you hand the card back to the guest, remind them to bring it with them on the day they pick-up the game. Make sure you explain that the card will only work at your store, this isn’t true but I’ll explain later.
On the week of the release, or days prior, log on to workbench and look for a link that says “video game reservation card” or something like that. You can add it to your quick links for easy access. Click on the link and it should open a page that explains the program and provides general instructions. Somewhere on that page you should a link to a spreadsheet that contains the number of units you have to set aside. When you click the link you will have a spreadsheet open on excel. Look for your store number on that list or click CTRL+F and type your store number. The spreadsheet is a long list of stores, so the second method is easier. To the right of your store number it will give a quantity of units to set aside. Jot the numbers down somewhere, printing the page would be a waste of paper.
When you receive your shipments make sure you set aside the correct number of units. Make sure you have the numbers for every console; ex. PS3 15 and Xbox 11. You can store the games wherever you want, just make sure you communicate it with the rest of the electronics team. I recommend locking them up in a drawer in the boat.
Now when the guest comes to pick up their pre-ordered game, ask for their card. Ask if they purchased the card at your store. If the answer is no, grab a game from the salesfloor location. You do not want to sell your preordered games to guests without cards or from cards from other stores. This is why I tell the guest that they have to pick up the game from our store. If you want to avoid this issue you can hold a couple of extra copies.
If a guest comes with a preorder card and you’re complexly out of stock, I would call other stores and help him or her locate a copy. I would also call LOD or GSTL if they can do for the inconvenience.
If you have any questions you can ask your Electronics TL, Hardlines TL, or ETL-HL.