- Joined
- Jun 30, 2013
- Messages
- 9
TL/DR at bottom.
As a POG TL, I own the fixture room. It is no secret that in a lot of stores, the fixture room can be a cluttered place. People often leave carts, two tiers, and reds sitting in my fixture room with trash, signing, and fixtures. My goal for 2015 is to clean and organize my fixture room and keep it that way. I've made this clear to my ETL LOG, and I've already started taking steps to achieve my goal. However, the one thing that continues to be an issue is people leaving vehicles with their stuff in it for my team and I to take care of (as if we have any more time than they do to deal with it).
I recently attended a dayside huddle where a couple ETLs, as well as the STL, was present and announced that vehicles are no longer allowed in (or outside of) the fixture room. I also asked that everyone put away their signing and fixtures. The next day there were two carts in the fixture room, one with trash and another with signing. One of my team members pushed them outside, and I eventually put signs on them asking for the contents to be put away and to not leave vehicles in the fixture room. Before leaving for the day, I went back to the fixture room and the carts were pushed back in there, signs gone. I set out to find who did it.
Eventually I was pointed to one of the ETLs. I asked if she did it, and she informed me that the ETL LOG did it. This made me pretty upset since I spoke with him about this issue specifically. I told the ETL I was speaking with at the time that I had put signs on those carts explicitly stating not to do that. She told me the signs (which read: Please put the contents of this cart away - Do not leave vehicles in the fixture room) were snotty, and to stop putting signs up. I told her that I put the signs up to communicate with the team while I'm not there (dayside, closing). She told me to talk to my team and have them talk to other team members they see leaving things back there. I mentioned that my team leaves when I leave, and therefore no one is communicating anything to the dayside/closing team without signs.
At this point I decided to walk away because I was making no progress, and instead started to write an email to all leadership in the building addressing my goal for the fixture room for 2015, the issue at hand, and my solutions. Before I sent the email, I asked HR for their opinion (on the issue and my email), and they told me to save the email and come back to it tomorrow, and to learn to pick my battles.
So my question now is: How do you achieve progress with unsupportive and self-destructive leadership? I own the fixture room, but I'm not getting the support I need to maintain it, and am actually being fought against on it with my ETL as it has been made apparent. I'm close to the point of just not caring anymore, but I became a TL to own my work center, not disown it.
TL/DR: Want to keep fixture room clean, ETL staff doesn't care. What do?
As a POG TL, I own the fixture room. It is no secret that in a lot of stores, the fixture room can be a cluttered place. People often leave carts, two tiers, and reds sitting in my fixture room with trash, signing, and fixtures. My goal for 2015 is to clean and organize my fixture room and keep it that way. I've made this clear to my ETL LOG, and I've already started taking steps to achieve my goal. However, the one thing that continues to be an issue is people leaving vehicles with their stuff in it for my team and I to take care of (as if we have any more time than they do to deal with it).
I recently attended a dayside huddle where a couple ETLs, as well as the STL, was present and announced that vehicles are no longer allowed in (or outside of) the fixture room. I also asked that everyone put away their signing and fixtures. The next day there were two carts in the fixture room, one with trash and another with signing. One of my team members pushed them outside, and I eventually put signs on them asking for the contents to be put away and to not leave vehicles in the fixture room. Before leaving for the day, I went back to the fixture room and the carts were pushed back in there, signs gone. I set out to find who did it.
Eventually I was pointed to one of the ETLs. I asked if she did it, and she informed me that the ETL LOG did it. This made me pretty upset since I spoke with him about this issue specifically. I told the ETL I was speaking with at the time that I had put signs on those carts explicitly stating not to do that. She told me the signs (which read: Please put the contents of this cart away - Do not leave vehicles in the fixture room) were snotty, and to stop putting signs up. I told her that I put the signs up to communicate with the team while I'm not there (dayside, closing). She told me to talk to my team and have them talk to other team members they see leaving things back there. I mentioned that my team leaves when I leave, and therefore no one is communicating anything to the dayside/closing team without signs.
At this point I decided to walk away because I was making no progress, and instead started to write an email to all leadership in the building addressing my goal for the fixture room for 2015, the issue at hand, and my solutions. Before I sent the email, I asked HR for their opinion (on the issue and my email), and they told me to save the email and come back to it tomorrow, and to learn to pick my battles.
So my question now is: How do you achieve progress with unsupportive and self-destructive leadership? I own the fixture room, but I'm not getting the support I need to maintain it, and am actually being fought against on it with my ETL as it has been made apparent. I'm close to the point of just not caring anymore, but I became a TL to own my work center, not disown it.
TL/DR: Want to keep fixture room clean, ETL staff doesn't care. What do?