How to deny a suspicious return

[AutGotAlot]

If a guest is doing a return but something seems faulty about the return, is there a way to deny the return?

 

[60SecondsRemaining]

I always thought SD registers needed an AP Call button. Press it and AP calls the Service Desk to watch the transaction or act like the Target Return Center.

If all else, act like you have to call the Target Corp offices to get authorization for the return. RETURN NOT APPROVED.

All transactions are recorded anyway.

For what it's worth, there used to be a AP call button on the register

Ha, this part is a bit infuriating. Most of the scammers here seem to know the system well enough to insist on getting their stolen merch back. But sometimes holding the item away from them does work, especially on noob scammers who are too nervous to ask for the item back. "I'll be right back, I need to go to my car..."

On calling AP during a return, it's a double-edged sword. I tell service advocates they will never get in trouble for calling AP when they suspect a scam and I'm not around (or the other SETL and ETL), but it can backfire and create a big scene, especially if a guest claims some kind of prejudice like racism.

Back in the old days, before the dark times, I once beat a guy relentlessly with a walkie because he had a choke hold on my ap guy and was actively trying to kill him.

I wasn't worried about some shithead getting mad at me.

 

[AutGotAlot]

“Sorry, these are not included in the clearance. I can give you target guest relations’s phone number if you’d like, as it’s corporate who decides what’s in the clearance and what’s not”

Put the item behind the desk.

"Sorry, I just need to get an override code, let me go grab my manager, I'm sorry for any inconvenience"

If you know for sure they're trying to con you, they'll probably just leave. If they want to play it out, go get your manager and let them sort it out. As the manager in this situation, if I knew for sure they were pulling a scam, I just told them to get lost. In over a decade I was wrong once, but even then I was right, because the kid who was trying the return stole the items from his parents. They came back in later, explained the situation, and I just gave them the items (sheet sets). Could the parents have been in on it? Maybe, but that was a long con for 100 bucks, they earned it.

I always taught my SD TMs to take all return items and place them behind the desk on any high shrink items. Prevents situations where some shitbag tries this exact scam, then just leaves with it. The scam isn't the return, that's a bonus. The scam is the front of the return adding legitimacy to the theft. They just walk out with it and you let them.

 

[PotatoTomato]

We were told just last week that we were not to call AP for any of these reasons anymore because "we own the front end".

 

[Guessed Service]

If it’s an ID return just say you can lookup the receipt. Open receipt viewer on your mydevice and actually look for the receipt. Eventually they will just give up because the receipt doesn’t exist. Works every time. Then just tell AP. I have used this method like 10 times and has never failed the person always just leaves. If they still don’t leave after that just say unfortunately without the receipt or card you paid with there isn’t much I can do. I tried searching for the receipt but nothing came up. Just be careful.

How do you access Receipt Viewer on the MyDevice?

 

[Hardlinesmaster]

How do you access Receipt Viewer on the MyDevice?

Under tools.
Workbench.
Select area - service & e.
Scroll down.

 

[AutGotAlot]

We were told just last week that we were not to call AP for any of these reasons anymore because "we own the front end".

Yup. Ownership