How to park/transfer and pick up phone calls at guest service?

[Redjar]

My store uses the 228x system and I am wondering what the step by step process is to transfer/pick up phone calls using the corded phones at guest service?

 

[Amanda Cantwell]

My store uses the 228x system and I am wondering what the step by step process is to transfer/pick up phone calls using the corded phones at guest service?

To park: Transfer 218x transfer.
To pickup: 228x
(Not a typo, you hit 218x to park, 228x to pickup)

different model phones have different button locations. Any seasoned GSTM can show you.