How to park/transfer and pick up phone calls at guest service?

Joined
Aug 28, 2020
Messages
4
My store uses the 228x system and I am wondering what the step by step process is to transfer/pick up phone calls using the corded phones at guest service?
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
5,649
My store uses the 228x system and I am wondering what the step by step process is to transfer/pick up phone calls using the corded phones at guest service?
To park: Transfer 218x transfer.
To pickup: 228x
(Not a typo, you hit 218x to park, 228x to pickup)

different model phones have different button locations. Any seasoned GSTM can show you.
 
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