Archived I know it's retail... but come on!

[mickey]

What is it with guests being so dang rude and impatient?

A guest walked up with her husband and teenage daughter. She asked if I knew where an item was. Pretty normal, eh?

Well the item was something totally out of the ordinary, so I had no idea where it could be.

I pull out my walkie and ask if someone knew a location for it...

While I was doing that, the lady turned her back and began to say rude things to her husband and daughter then walked away while I was in the middle of a sentance and helping them.

Why put in the effort to ask a TM for help if you can't even wait five seconds for an answer?

 

[Triscuit]

It irks me when a guest asks me if we have something, and i tell them in not sure so ill type it into my PDA and they say "nevermind ill find it myself". like why bother asking if you wont even wait a second so i can find it! lol

 

[redeye58]

Try not having something at a Starbucks counter & have a guest say "Nevermind, we'll go to a REAL Starbucks. I'm sure THEY'LL have it."
Eat hot death & die.

 

[Guest]

It's the instant gratification mentality of American society. People don't have patience or manners anymore.

 

[evilSF]

I love the guests that look down on us pions. Won't make eye contact and as soon as you answer their question, they walk away without a smile or thank you.

I always apologize and act overly nice to guests....more so when they are rude. It drives them nuts.

 

[Kartman]

The meaner a guest is to me, than the nicer I am back to the guest.

You'd be surprised at how well that works.

Give it a shot, then get back to me.

 

[evilSF]

The meaner a guest is to me, than the nicer I am back to the guest.

You'd be surprised at how well that works.

Give it a shot, then get back to me.

You are so right. I had one team member that asked me to help a guest because she didn't know if we sold a certain item. By the time I got to the guest, she was upset. I was overly nice and apologizing. She quickly turned her attitude around and was grateful. I became her personal shopper and she bought a ton of items.

Either way, you can't feel guilty for being nice to someone.

 

[Kartman]

 

[ExhaustedCashier]

Try not having something at a Starbucks counter & have a guest say "Nevermind, we'll go to a REAL Starbucks. I'm sure THEY'LL have it."
Eat hot death & die.

I had someone demand a refund because the white mocha was sinking to the bottom in an iced drink because that happens at "corporate" Starbucks. I asked if he has ever had to use anything the texture of molasses in something cold.

 

[kyle petty]

The holidays bring out the people who don't shop normally. The people who don't think to look for an item first. The people who speak and understand English perfectly until you tell them no.

It's seriously making me hate people in general.

 

[thatcashierdude]

It's seriously making me hate people in general.

Sweet summer child. You haven't grown to hate all people by default?