Archived I suck at my new job HELP!!!

[jonjon20]

So im new to Target and......i suck.
Everything is just so damn confusing i feel so stupid.
Im thinking of quiting because i hate not beign good at something.
I understand ZONING & ABANDONS
But when they call for me on the walkie omg!!!
Theyre like team member on blue side etc. call on ....then they give me some number....
Am i supposed to pick up the red phone and dial that number.
Can somebody give me a guide to the red phone?
Can somebody give me an all i need to know guide to be GREAT at hardlines?
Like how do u get something for a guest from the back if all the backroom people seem so scary and moody...
Should i just quit???
And if i do how do i do it if im just seasonal at the moment.
Its like i want to work here because i love helping customers but i cant help them because i dont know what to do.
I feel so retarded running to my etl for everything.
I thought looking great and smiling was enough to make it here but...
HELP PLEASE!!!!
Maybe i should change to
SHIP TO STORE?position?title?

 

[Hardlinesmaster]

Work with your trainer & ask questions on how to do that..

 

[Hardlinesmaster]

Fast Service Needed In said in another thread:
Zoning
- Look at every item, working top to bottom (or vice versa) and do it on a per section (usually four feet) basis
- Cover all diamonds
- Turn all labels to face out
- Use grey dots (if you see one, the item in the location might not be correct)
- Don't move strays/foreign/re-shop to the appropriate aisle every time -- use your cart and leave items on the floor until you finish the aisle (some ETLs might not like this, maybe only do it after the store is closed)
- Organize your cart! Example: bottom tier = backstock, middle tier = strays and empty packages, hand basket = defectives, top tier = re-shop for your current department (this should be worked every time you change aisles if the items are within a five-aisle radius)
- Check multiple locations on the same aisle, don't leave holes if you have product on the shelf above/below
- Pegs are easy to zone, just use the grey dots
- You shouldn't need a PDA to tell if a product is in the wrong spot (most of the time the last five numbers are on the bottom left of the label, the assortment number near the UPC will be on the top right of label, and Target brands have DPCIs near the UPCs and sometimes on the front of the package)
- Know the department - zone where it gets shopped more first (if you have time to come back later) or last (if you only have enough time to get to each aisle once) - Example: Toys then Sporting Goods then Toys if you have time to go back
- Check empty endcaps for backroom locations, if none then pull from home, if no product - flex the endcap with like items, starting with d-code or NOP
- Zone clearance, please, just do it
- Remove grey dots in locations that have the correct item
- Always pull more than one item forward (minimum two, typically 3-4) - if everyone does this, the zone is maintained A LOT longer while being shopped
- Inventory control clips (round rubber things) on pegs should be pulled forward if there are few items on the peg - this greatly improves the look of a peg-heavy aisle

Returns/Re-shop/Strays
- If at all possible, get a PDA
- If you have a PDA, use RF Apps (NOP + toggle to Pricing, LOC, SUBT, etc.) - if you don't know why, you haven't used it enough
- Put the items in your cart yourself - you know how your thought process works more than other people, so you can work through the merchandise quicker (this is critical in HBA or Toys)
- If you don't have a PDA, park your cart near a price check machine (assuming you have the new ones that SF schemetics)
- Park your cart on an endcap, work all of the items within a five-aisle radius (three before, two after)
- Ask CIHYFS - chances are this isn't your first time working returns/re-shop, so you should be able to show guests where most items are
- Remove grey dots from empty locations that you are filling (some stores may not remove the dots if there is only one item, check with your Instocks or Hardlines Team Leaders)

CAF Push
- Fill your vehicle - if there are other vehicles with merchandise in nearby areas (or only a few items) you should grab them, you will save yourself time and effort
- Use the smart labels (that might not be the official term) that is on every single box - it tells you the DPCI, SF schematic, and item name
- Push your vehicle, don't pull it
- Don't stack your vehicle too high, running over a guest is a bad thing
- Learn your backroom (where different departments get backstocked, where to keep empty vehicles, etc.) - this makes backroom TMs' lives a lot easier
- Combine your backstock with nearby backstock vehicles, don't just throw a pink clip on it and walk away
- Keep your vehicle organized - separate backstock as you work, break down boxes, put trash (see: C/D blocks) in an empty box
- Don't overstock - the accumulator isn't perfect, please don't make it worse
- Remove grey dots from empty locations that you are filling.

 

[BlueSide]

Can somebody give me a guide to the red phone?

When they call you out on the walkie like that, respond "copy i got it." Take note of that number they tell you because thats the extension.Pick up the phone and wait until you hear the automated voice speaking. Then dial #[extension] (at my store it's usually #2280). You should be connected to a guest after that. Ask them if you can help them find something.

Like how do u get something for a guest from the back if all the backroom people seem so scary and moody...

Lol this is hilarious. Backroom at my store always seems grumpy too. Call the backroom over the walkie, "backroom do you copy" (you may need to switch to channel 2 for this). When they respond tell them you need an "item pulled" and get your dpci numbers ready. The backroom team member will let you know when he is ready for the numbers. Give him the numbers and tell him how many you need. If there are enough in the back (the myDevice should tell you the quantity) you should ask for enough for the guest, and to fill the empty location too. Once he has a visual you can ask him if he'll bring it out to the floor, or just go back there yourself and grab it.

Should i just quit???

Noooooooo

I feel so r****ded running to my etl for everything.

And just to let you know, the word you used there most definitely offends people who are a part of this forum. Sorry, just trying to help.

 

[BigEyedPhish]

Whoever decided to take away the phone capabilities of the MyDevice is a shmuck.....

 

[BlueSide]

Whoever decided to take away the phone capabilities of the MyDevice is a shmuck.....

iPods have phone capabilities?

 

[BigEyedPhish]

iPods have phone capabilities?

"There's an app for that"

 

[Nauzhror]

Maybe i should change to
SHIP TO STORE?position?title?

Ship from store is a thing, ship to store is done by Fedex or UPS, not anyone i a store. And no, you should not change to ship from store, that requires far more total store understanding to do well than working hardlines does.

 

[mrknownothing]

@jonjon20, check out this thread for info on phone calls and call buttons: https://www.thebreakroom.org/threads/the-tbr-guide-to-phone-calls-and-call-buttons.11035/

And definitely read what @Hardlinesmaster posted above. But don't worry about the parts that mention using a PDA as you'll be using a MyDevice instead (and it should be simpler anyways).

 

[Hardlinesmaster]

This may help you too.

 

[CarriPage]

I was always intimidated about asking BR to help with pulling items and then someone showed me how I could pull them myself and that's easier for me. It's worth asking if you'd feel more empowered being able to do it yourself instead of having to ask everytime.

 

[tgtguy]

@jonjon20 Don't be so hard on yourself. Everyone, who works at Spot was new at some point and felt totally lost. Even after 19 years I still am learning new things. Don't be afraid to ask questions. IF your etl is a good leader they don't mind you going to them and or your trainer. As , a trainer I would rather someone ask me the same questions 20 times than to not ask and do it "their' way. Just give yourself some more time...it will get better .

 

[KillerTL]

I think you need to ask for help more often. If you don't want to run down the ETLs then ask the TLs. Training and development is a big part of being a TL because we all want TMs that we can trust to complete a task and do it right! Ask for help, I'm sure everyone knows you are new and even through they might look or seem scary, i have found most people to be pretty helpful and open to training newbies.

 

[Redzee]

@jonjon20 Don't be so hard on yourself. Everyone, who works at Spot was new at some point and felt totally lost. Even after 19 years I still am learning new things. Don't be afraid to ask questions. IF your etl is a good leader they don't mind you going to them and or your trainer. As , a trainer I would rather someone ask me the same questions 20 times than to not ask and do it "their' way. Just give yourself some more time...it will get better .

Amen.

 

[PinkZinnia]

I always found if I told back room who I was, said please and thank you to them on the walkie and in person, they responded better to my requests.
It's easier on channel 2. Less intimidating when new to using the walkies because back room is the only one who hears you.