Archived Ideas... better CO training?

[Jill of All Trades]

Just spitballing here...


Am I the only person who thinks we need better training materials for the CO? I've only worked at one store so I don't know how much procedure is ASANTS, but I went through the training materials for CO on Workbench and they are terrible. When I was trained I basically just shadowed the CO specialist (this was back in the day) and took notes on everything he did. When I train now, I hand-write custom documents for every trainee tailored to our store's ops. This is tedious, and since we have such a low success rate for CO trainees, it seems like a waste of time. Lately, I've been working on writing some more durable documents explaining how to use the software and run the CO. Who, if anyone, in corporate leadership might be interested in reading what I've put together?

 

[redeye58]

Back in the day, I typed up a daily duty sheet as well as a weekly duty sheet.
Every time I trained a newb, I gave them copies of both; we also kept copies in the back-up file in CO.
I also created a manual count emergency file with the forms/instructions needed should you have a full system failure & had to do everything by hand.
We never had to have a COTM from another store but I remember doing CO for 6-7 different stores in my area over the years.
I'd say type it up & submit it via "Let Us Know".
If it addresses common problems they hear about, your ideas could be implemented.
If not, they'll send you the standard "Thank you for your submission" form letter.
Go for it.

 

[thetargetman]

When I was trained in CO my trainer handed me a sheet printed off of work bench but the past few CO team members tailored it for our store. She also gave me "tips and tricks" she found worked for her. She even said "you can take notes in any way that it will make sense for you". She also left her number on a sticky note on the wall if she was not there and you have a problem. When I trained people I gave them little "tips and tricks" I found worked for me. I even left my number if a newb was having a problem and they couldn't get in contact with her. I miss my little "office" it was my "island of peace"

 

[monkeyman90]

Just spitballing here...


Am I the only person who thinks we need better training materials for the CO? I've only worked at one store so I don't know how much procedure is ASANTS, but I went through the training materials for CO on Workbench and they are terrible. When I was trained I basically just shadowed the CO specialist (this was back in the day) and took notes on everything he did. When I train now, I hand-write custom documents for every trainee tailored to our store's ops. This is tedious, and since we have such a low success rate for CO trainees, it seems like a waste of time. Lately, I've been working on writing some more durable documents explaining how to use the software and run the CO. Who, if anyone, in corporate leadership might be interested in reading what I've put together?

the training materials are shit. if anyone higher up actually knew how the training/running the co worked, it'd be changed. when i was trained we had the person who was there most of the week train people and it was just watch me twice. then do it yourself and i'll correct you the third time.

co is super simple, the only hard part is remembering every step and remembering what to do when things go wrong. if we just had a clear do this 1, 2, 3 that'd take a lot of the pressure off.

 

[redeye58]

The 'steps' are the tabs along the left margin; it's the 'remembering what to do when things go wrong' that's not clear-cut.
The other is knowing the 'points of no return' at which you can't go back to fix like 'transfer to safe' (can't go back to add those extra bills you just found in a bag) or taking an adjustment on the opening balance because the safe count didn't match only to discover the closing LOD didn't record an advance they took last night.

 

[thetargetman]

The 'steps' are the tabs along the left margin; it's the 'remembering what to do when things go wrong' that's not clear-cut.
The other is knowing the 'points of no return' at which you can't go back to fix like 'transfer to safe' (can't go back to add those extra bills you just found in a bag) or taking an adjustment on the opening balance because the safe count didn't match only to discover the closing LOD didn't record an advance they took last night.

I always liked to think of those three "points of no return" as my little "check points" to make sure I did everything right or try to figure out where things went "wrong".