We were in this situation last year. Most metrics were OK, but sales were down for the umpteenth quarter. Our old STL was very nice but, like the countless STLs before them, mostly sat in their office looking at the computer screen all day. Our ETL-HR was/is horrible and no one wants to deal with them. Our ETL-AP, who was OK, was termed for reasons not related to job performance.
The old STL "resigned" after the results of last year's BTS were reviewed. We still have the ETL-HR, but I'm sure their fate is riding on this year's BTS results.
Our new STL is a breath of fresh air. They have been with the company a few years and were ETL-HR. They spend more time out of their office than in it. They are either pushing freight, zoning, doing reshop, pulling batches, working register, or getting in carts. The only thing is, they are getting the brunt of the store's TMs frustration with the cut in hours. They don't realize it is company wide.
Our new ETL-AP is a friendly and approachable person, who is also on the sales floor helping out pushing freight or reshop, or zoning.
My store is much better than last year, but still has a long way to go. We are headed in the right direction and I hope we can continue the momentum.
So, Kartman, hang in there and take it day by day. Change is hard, and unless you are the one initiating the change, no one likes change. But, sometimes change is good and you will find yourself better off for it. I hope it is like that for you,
Good luck!