My STL is getting ridiculous about this. My ETL-Hardlines will at least encourage and try to brainstorm with us to think of different ways of approaching the topic with guests, but STL is consistently doom-and-gloom regarding AAR. We've been struggling to get green scores, and STL threatened that if we don't get out score up, we're "going to have to get new people in Electronics".
Doesn't help that we're a pretty steady store (from what I've heard, I'd say we're probably one of the top 100 busiest stores in the company). We could do well on a number of transactions, but then have a bunch of guests who buy something and don't want to get anything with it. ETL-Hardlines has told us that he doesn't want us pressuring guests for attachments, but to at least make a conscious effort to point out stuff they could use with a product. STL apparently told my Elec TL that we need to make the guest want an attachment. >_<
Doesn't help that we're a pretty steady store (from what I've heard, I'd say we're probably one of the top 100 busiest stores in the company). We could do well on a number of transactions, but then have a bunch of guests who buy something and don't want to get anything with it. ETL-Hardlines has told us that he doesn't want us pressuring guests for attachments, but to at least make a conscious effort to point out stuff they could use with a product. STL apparently told my Elec TL that we need to make the guest want an attachment. >_<