No buckwill, that is not a coaching. That is you challenging upwards. My examples are not good, but it should provide you with a better understanding. Depending upon the person, the issue, and my relationship with the person determines how formal it is.
A seek to understand is basically asking what happened or why you did this, etc. Hey, buckwill, I noticed you have been late three times this week, what's going on?
That often determines the next step.
A verbal coaching (do these even exist any longer?) is a simple on the spot correction. buckwill, you know you have to change the headers during ad takedown, come on man, guests will argue about the $2.50 and give everyone a headache. (next week) buckwill, remember last week when I reminded you to change the headers during ad takedown? any reason why none of yours are changed? Go ahead and stop what you're working on, go back and correct all of your headers so that there are no price discrepancies for the guests
A coaching is a documented coaching (the person being coached will not see the paper) that follows the DESC model.
Describe the issue or action that the TM is doing wrong.
Express the impact that said action is having upon the store/team/whatever.
Specify the behavior change the TM needs to make.
Communicate the consequence if the change isn't made.
(describe)buckwill, according to the caf timeliness report, you were late on the 1:00 and 3:00 cafs on Monday, the 1:00 cafs on Wednesday, and the 1:00 cafs on Friday.
(express)When the caf's pull times are not met then it has a negative impact on the replenishment of product for our guests. The guests could be looking for that particular item and because that item wasn't available they may have changed their mind completely on any purchases. It also causes the sales floor team to have wait to complete their job of pushing the pulls.
(specify)Going forward, ensure you meet the Target goal times of the caf's, in which you have 1 hour to complete the pulls. If the workload is too large for you to complete it within that time frame, or other circumstances happen that prevent you from completing your work within the allotted time frame, then you need to communicate that to the TL and/or LOD immediately.
(communicate)Failure to meet the caf goal times can/will result in corrective action, up to and including termination. I will follow up with you next week on Wednesday so we can look at your results, and then again in 30 days. What can I do to help you succeed?
Of course there are some people who keep track of everything, every little instance they spoke to you, every single time you were not smiling, etc. **** those people.