Lack of cashiers

[Captain Orca]

Early afternoon today I went to our local Target to pay my Red Card bill and get a few small items from grocery. The store was busy. There were only a few registers open. SCO was packed with a line. Staff cuts?

 

[BKop16]

Early afternoon today I went to our local Target to pay my Red Card bill and get a few small items from grocery. The store was busy. There were only a few registers open. SCO was packed with a line. Staff cuts?

January is the end of the fiscal year. So yes hours have been slaughtered.

 

[redeye58]

As my TL always says this time of year: "After the feast comes the famine!"

 

[Captain Orca]

The store was quite busy.

 

[Hardlinesmaster]

Common event in 1st qtr.

 

[NotCynicalYet]

In the 2 years since I switched from SETL, I've seen my store go from 1+1 being an actual thing to frequently having huge lines with like 2 cashiers when we need 5. Service is not a priority anymore, and that worries me because that is one of our few advantages. We're becoming little more than a name.

 

[Captain Orca]

Not too brilliant operationally to force customers to wait on long lines.

 

[Dead and Khaki]

Only online customers matter now.

 

[BKop16]

Common event in 1st qtr.

It's still Q4 for Target. These last few weeks of January are the last chance to impact the fiscal year for shareholders.

 

[NotCynicalYet]

Only online customers matter now.

Wild that they're less than 20% of my store's sales (I assume that's typical) and take up so much payroll. I feel like they were banking on hitting over 30%.

 

[Captain Orca]

As the customers eviscerate the profit margin via SCO. Let it rip! Idiots. All 6 SCO's jam packed, everyone in a hurry, one attendant running their ass off,, perfect storm to do some high dollar scan skimming. A smooth operator can steal a whole lotta shit in a matter of minutes.

 

[Captain Orca]

Last week I picked up a grocery item, one item. SCO was full, long line to get to the 6 terminals. I went to a cashier near guest services. One person on line in front of me. People are stupid.

 

[AmICrazy]

Join the club. I work at a grocery store that often has one main line cashier and one cashier watching SCO even during the busy time of the day/week. If they need an additional cashier they have to page for the SD, ASD, or PIC (LOD) to come up and help as there is no one else to call. I am considered an all purpose (work as the assistant produce manager) and could be called to cashier, but have never been trained. Many employees in departments like meat/seafood and deli can't cashier, as they handle raw meat/seafood. I often get dirty looks while stocking our cooler with kombucha, as I am won't open another lane and sometimes I am in the customers way. I have seen so many rants on a local business rants and raves Facebook page, as customers often spend more time at the checkouts than filling up their carts. All of this started about the time our merger with another bigger food retailer was not approved. It is all about the bottom line and making the shareholders happy. Although this is at the expense of good service and thus will result in customers not returning to our store.

 

[Ashfromoldsite]

Early afternoon today I went to our local Target to pay my Red Card bill and get a few small items from grocery. The store was busy. There were only a few registers open. SCO was packed with a line. Staff cuts?

It’s January. Last month of fiscal year and dismal sales. There’s no payroll every January.

 

[Ashfromoldsite]

Common event in 1st qtr.

1st quarter starts next week.

 

[nevermind]

Join the club. I work at a grocery store that often has one main line cashier and one cashier watching SCO even during the busy time of the day/week. If they need an additional cashier they have to page for the SD, ASD, or PIC (LOD) to come up and help as there is no one else to call. I am considered an all purpose (work as the assistant produce manager) and could be called to cashier, but have never been trained. Many employees in departments like meat/seafood and deli can't cashier, as they handle raw meat/seafood. I often get dirty looks while stocking our cooler with kombucha, as I am won't open another lane and sometimes I am in the customers way. I have seen so many rants on a local business rants and raves Facebook page, as customers often spend more time at the checkouts than filling up their carts. All of this started about the time our merger with another bigger food retailer was not approved. It is all about the bottom line and making the shareholders happy. Although this is at the expense of good service and thus will result in customers not returning to our store.

Both our Safeway (Albersons) & our Frys (Kroger) generally have one cashier & an SCO observer. It's such a cluster at either store. I hate grocery shopping in this town. I eat bread & cheese most of the time.