pellinore
Life sucks and nothing good can come of it.
- Joined
- Jun 16, 2011
- Messages
- 1,997
Tonight I had a guest come to me with a damaged, sloppy looking wallet.
I was watching the front lanes and the guest wanted to know if they could get a "bigger than a 10%" discount since the wallet was damaged. I told the guest that 10% was the best we could do on a damage discount. The guest then asked to see a manager. I walkied for the LOD and told her of the guests issue. My LOD, answering over the walkie said to give the guest 20% off.
Boy, that really ticked me off and made me look like a fool.
One of the greatest things about Target and discounts is that the damage discount is 10% no matter what and that as a TM you know that all other TMs, TLs or LODs will back you up......or they are SUPPOSED to back you up. Anyway, the guest got the 20%, but wasn't sure if that was enough of a discount to purchase the wallet.
The guest couldn't figure out how much 20% was and when I told her she said that she thought the price was still too high......but she was sure that the wallet was already on sale. I didn't offer her any other answer.
You know, I absolutely HATE it when an LOD doesn't follow the 10% rule. Not only does it make me feel like a fool, it now makes the guest think that they can get "a better answer" when they ask for a manager.
I've been with Target for 6 years, and this is the third time that I've been undermined by a superior who has changed the rules.....and that makes me mad.
So now, I look like a fool and the guest thinks that talking to a manager will get them a better deal!
Does this ever happen to anyone else??
I was watching the front lanes and the guest wanted to know if they could get a "bigger than a 10%" discount since the wallet was damaged. I told the guest that 10% was the best we could do on a damage discount. The guest then asked to see a manager. I walkied for the LOD and told her of the guests issue. My LOD, answering over the walkie said to give the guest 20% off.
Boy, that really ticked me off and made me look like a fool.
One of the greatest things about Target and discounts is that the damage discount is 10% no matter what and that as a TM you know that all other TMs, TLs or LODs will back you up......or they are SUPPOSED to back you up. Anyway, the guest got the 20%, but wasn't sure if that was enough of a discount to purchase the wallet.
The guest couldn't figure out how much 20% was and when I told her she said that she thought the price was still too high......but she was sure that the wallet was already on sale. I didn't offer her any other answer.
You know, I absolutely HATE it when an LOD doesn't follow the 10% rule. Not only does it make me feel like a fool, it now makes the guest think that they can get "a better answer" when they ask for a manager.
I've been with Target for 6 years, and this is the third time that I've been undermined by a superior who has changed the rules.....and that makes me mad.
So now, I look like a fool and the guest thinks that talking to a manager will get them a better deal!
Does this ever happen to anyone else??