- Joined
- Sep 12, 2015
- Messages
- 264
How do you get away from them?!
I was doing a Flexible Fulfillment order and this lady stopped me and asked a question about kids clothes. Then she basically held me hostage for the next 10-15min as she picked out hats for her grandkids and went back and forth between options 100x and asked a million questions about sizing/pricing/sales/etc. She was one of those who wanted me to scan EVERY freaking item she had so I could tell her the sale price and the original price!
I tried to say "oh, I'll just be a few aisles over, feel free to grab me if you have any more questions" but she just plowed right through that and immediately asked me another question as I started to walk away.
I'm confused about priorities. I could tell my LOD was frustrated that pulls weren't being pushed (what I had been doing before the Flex order came through) but they drill into us that "vibing with the guests" is basically the number one priority, and I couldn't figure out a way to get away from her without being rude/cold.
After a long time I directed her to another area of the store and told her I had to go get something and I'd be back around that area soon...but she wasted so much of my time. I know a few LODs would totally understand, but the one last night is one of those who can't really understand that certain processes might take 10x longer when you have 10 interruptions.
I was doing a Flexible Fulfillment order and this lady stopped me and asked a question about kids clothes. Then she basically held me hostage for the next 10-15min as she picked out hats for her grandkids and went back and forth between options 100x and asked a million questions about sizing/pricing/sales/etc. She was one of those who wanted me to scan EVERY freaking item she had so I could tell her the sale price and the original price!
I tried to say "oh, I'll just be a few aisles over, feel free to grab me if you have any more questions" but she just plowed right through that and immediately asked me another question as I started to walk away.
I'm confused about priorities. I could tell my LOD was frustrated that pulls weren't being pushed (what I had been doing before the Flex order came through) but they drill into us that "vibing with the guests" is basically the number one priority, and I couldn't figure out a way to get away from her without being rude/cold.
After a long time I directed her to another area of the store and told her I had to go get something and I'd be back around that area soon...but she wasted so much of my time. I know a few LODs would totally understand, but the one last night is one of those who can't really understand that certain processes might take 10x longer when you have 10 interruptions.