- Joined
- Apr 11, 2012
- Messages
- 18
We had brand new card readers installed in my store this week. Anyone else get them?
If you have I hope your installation was not as painful as mine. It shut down all of my registers, except for two until 11 am. My Starbucks register would not turn on at all and they were closed until 12:30pm (ETL's very upset they couldn't get their coffee). Pharmacy was down for a while in the middle of the day, and only 1 of my Guest Service registers worked for a while. By the end of the day the registers slowly started to turn on, but it was a long day.
I had a guest I was trying to ring up on a register that had finally come on, as soon as she swiped her debit card the system froze and shut down the register for another 2 hours. I rang her up on another register and the same thing happened. I felt terrible for her, but luckily she was very understanding.
Let's just say there was more than 1+1 at the lanes lol. We made it work though. I was taking guests who only have a few items over to Target Cafe to check out since their registers were working. Some guests I walked back to electronics (gave them apology coupons) to check out since their register was working.
My two favorite parts of the day were the following: 1) the gentlemen who installed the card readers said "it's not our fault your registers suck". Which is true, and it made me laugh. Installing a Linux based device from 2013 onto a POS Windows based system that hasn't been updated since 2005 is going to have problems. 2) of all the days for this to happen, the big guys from Cooperate decided to do an impromptu visit for our Market section (we're a test store for something new) so I got to have a fun conversation with them about the install and stuff since they could see we were backed up and I had no registers to open.
Definitely a fun day to be a GSA and not really having any of our normal leaders in the building.
If you have I hope your installation was not as painful as mine. It shut down all of my registers, except for two until 11 am. My Starbucks register would not turn on at all and they were closed until 12:30pm (ETL's very upset they couldn't get their coffee). Pharmacy was down for a while in the middle of the day, and only 1 of my Guest Service registers worked for a while. By the end of the day the registers slowly started to turn on, but it was a long day.
I had a guest I was trying to ring up on a register that had finally come on, as soon as she swiped her debit card the system froze and shut down the register for another 2 hours. I rang her up on another register and the same thing happened. I felt terrible for her, but luckily she was very understanding.
Let's just say there was more than 1+1 at the lanes lol. We made it work though. I was taking guests who only have a few items over to Target Cafe to check out since their registers were working. Some guests I walked back to electronics (gave them apology coupons) to check out since their register was working.
My two favorite parts of the day were the following: 1) the gentlemen who installed the card readers said "it's not our fault your registers suck". Which is true, and it made me laugh. Installing a Linux based device from 2013 onto a POS Windows based system that hasn't been updated since 2005 is going to have problems. 2) of all the days for this to happen, the big guys from Cooperate decided to do an impromptu visit for our Market section (we're a test store for something new) so I got to have a fun conversation with them about the install and stuff since they could see we were backed up and I had no registers to open.
Definitely a fun day to be a GSA and not really having any of our normal leaders in the building.