New phone app

[employee 626]

Let’s talk about the new Target phone app here

 

[employee 626]

Negatives

• Caused our DU time to go red and stay red because Starbucks turned down the ringer which also turns down the notification. They used to just restart the device
• Had to go to Reddit to figure out how to decline the current call
• Rings in the Notification Center
• Have to expand the notification to see the caller ID
• Anytime you decline a call it opens the phone app
• You have to touch the screen to decline the call. The power button doesn’t work anymore
• Missing the ability to transfer to 2283, 2284, 2285
• Also can’t transfer to anything not in the contacts/directory

Positives

• You can see what department they are calling for
• Has a list of nearby stores to call
• Says “incoming call” when no one answers it and comes back to you
• Extensions are now locked to the device (I think)
• Impossible to mess up a transfer to 228X (0-2)
• Has a notification, like the support tab in MyDay does, when a call is on hold
• Will show if corporate is calling you VS a guest (I think. If anyone has the ability to take a picture please do so). Also I hope it shows that another store is calling vs the default caller ID for other stores.

 

[HInbound]

Con: Somehow guests have the ability to designate a leader to call. Annoying as hell trying to unload a truck and guests are calling.

 

[employee 626]

Con: Somehow guests have the ability to designate a leader to call. Annoying as hell trying to unload a truck and guests are calling.

That happened with the old system. It’s well documented on Reddit and here what to do to get a leader. Although if your team keeps transferring calls to a leader that’s something. Maybe ask the CSC what’s going on

 

[SamSepiol]

Also can’t transfer to anything not in the contacts/directory

I'm curious the need for this, I feel like generally we'd only need to park.

Con: Somehow guests have the ability to designate a leader to call. Annoying as hell trying to unload a truck and guests are calling

Yeah, this isn't a new thing. Nothing changed with how the calls are routed into the store. Though I can understand the frustration.

 

[TargetMcFly]

How do you call an outside number? Like if I want to call a guest about an item on hold or something, what step do I need to take?

 

[employee 626]

How do you call an outside number? Like if I want to call a guest about an item on hold or something, what step do I need to take?

Add a 91 in front like this 912484345508

 

[Nauzhror]

They mean add a 9, you'd dial the 1 regardless, do not add an extra 1, and accidentally dial 911. This has happened multiple times at my store.