Archived New Job Descriptions for Applicants

[seasonaldude]

Just a head's up that Target has updated the job descriptions on the careers site. For those of you whose leaders have not been all that communicative about what exactly your core roles are now, what corporate thinks they should be is laid out. (Most people here should have an idea. They look to be about the same as was leaked previously.) But, for example, the closing expert's job is:

As a Closing Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Consistently execute closing routines to deliver a clean and organized store
• Support business area teams in completing closing tasks as dictated by daily priorities and guest traffic
• Support consistency in closing experience and routines in partnership with the Closing TL or ETL
• Work in all departments to ensure sales floor is full, zoned and in stock for guests
• Provide service and a shopping experience that meets the needs of the guest
• Greet and service guests as you complete workload with minimal guest disruption
• Support guest services with cashiering, order pick up (OPU) and Drive Up (DU), where applicable
• Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
• Operate powered equipment only if certified
• Demonstrate a culture of ethical conduct, safety and compliance
• All other duties as assigned

One thing that does seem to be ambigous in the job descriptions, and thus likely to remain ASANTS, is who actually owns picking OPUs and DUs: GM under fulfillment or the front end. The guest advocate job description includes:

• Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests.

Meanwhile, almost all General Merchandise roles are prefaced with the following langauge before getting into the specific roles job description:

"Experts enable efficient delivery to our guests by owning pick, pack, and ship fulfillment work."

A reasonable interpretation would be that GM owns the picking and guest services owns delivering them to guests and that's what many stores are doing. Target, of course, can't make it that simple. Most GM roles include the following:

• Support guest services with cashiering, order pick up (OPU) and Drive Up (DU), where applicable

Guess which GM role does not include that line or any mention of OPU and DU at all? Fulfillment Expert naturally. Neither is mentioned in the updated job description for GMTLs, but they are mentioned somewhat vaguely in the SETL job description. So some stores might interpret everything as the front end owns all aspects of OPUs and DUs and that fulfillment just means SFS.

Anyway, tl;dr new job decriptions are now posted online.

 

[checklane01]

I was just looking around and found:

-
The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Expert. But there are a few skills you should have from the get-go:

• Must be at least 18 years of age or older
• Welcoming and helpful attitude toward guests and other team members
• Learn and adapt to current technology needs
• Work both independently and with a team
• Resolve guest questions quickly on the spot
• Attention to detail and follow a multi-step processes

-

Why do you have to be 18 to fulfill orders? Sounds odd, there were definitely minors working SFS at my last store.

Also I find it odd that it specifically says you need to be 18 for Fulfillment Expert, but not for Closing Expert. I believe minors can’t work past 9:45pm company wide, so they can’t close the the store. Interesting.

 

[Yetive]

Powered equipment

 

[gsa4lyfe]

They’re all public info and have been on workbench for a couple months. Just search job descriptions

 

[gsa4lyfe]

I was just looking around and found:

-
The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Expert. But there are a few skills you should have from the get-go:

• Must be at least 18 years of age or older
• Welcoming and helpful attitude toward guests and other team members
• Learn and adapt to current technology needs
• Work both independently and with a team
• Resolve guest questions quickly on the spot
• Attention to detail and follow a multi-step processes

-

Why do you have to be 18 to fulfill orders? Sounds odd, there were definitely minors working SFS at my last store.

Same reason backroom TMs used to be required to be 18 or older. I’m sure not every store follows this but it was listed as a requirement on the application

 

[PackAndCry]

we have some amazing training

well that's a blatant lie

 

[checklane01]

Powered equipment

Whenever I’ve needed to pick an item that needed powered equipment to get, which wasn’t that often, I just asked a lead or backroom TM. I guess they want them to be able to do everything independently, and not rely on someone else?

 

[seasonaldude]

Whenever I’ve needed to pick an item that needed powered equipment to get, which wasn’t that often, I just asked a lead or backroom TM. I guess they want them to be able to do everything independently, and not rely on someone else?

That's the general idea, but it's often not practical. I'll often call for another TM to come help. One person then goes and gets the equipment while the other moves stuff out of the way. Or even if there isn't something in the way, the wave is often in use so just call over the person using it so they can bring it over, grab the item needed, and go back to what they were doing. Or several other reasons where it just might not be efficient to have the person doing the picking dealing with the power equipment right then. But, they should all know how to use it so they can work independently whenever possible.

 

[REDcardJJ]

most of the actual job roles were clarified in the June Addendum where they went in depth on how payroll is allocated. any other interpretation is just incorrect.

Service & Engagement
Advocates are expected to work fluidly across all front of store areas. Workload includes guest service and task.
Service & Engagement Leaders: Schedule leaders based on peak guest traffic. When there is not a leader, schedule at least one non-minor team member as a Guest Advocate to handle compliance needs.
Service Advocate: Workload for Service Desk, Order Pickup, and Drive Up (a separate Order Pickup scheduling job will be available in stores with remote Order Pickup desks and Hawaii). Advocates should perform all Service Desk services and complete Pickup orders (including bringing Drive Up orders to guests).
Checkout Advocate: Workload for SCO and checklanes. Assign Advocates to SCO as you would any other lane. Coverage is provided from open to close to staff each SCO bank. Checkout Advocate will be the default job in myTime, you must assign Service Advocate as a secondary job. A minimum of one team member should be scheduled open to close in SCO, Guest Service OPU.
Front of Store Attendant: Workload for collecting carts/baskets, restroom cleaning, etc.

General Merchandise
General Merchandise Experts are focused on operations, process and efficiency that enable a consistent experience for our guests by activating dedicated teams in the GM areas of the store.
GM: Workload for stocking, working stray, zoning, pricing, setting revision and sales plans, inventory accuracy, backstocking, pulling, signing and guest engagement.
Fulfillment: Workload for SFS picking and packing, OPU/Drive Up picking and Return to Stock functions. <---- fulfillment still owns ALL picks
Inbound: Workload for trailer sort and secondary sort. Inbound Experts should have GM as a secondary job and be transferred to stock when sorting is complete.
Presentation: All transition workload. All hours will be allocated on a Sunday. Pre-plan your team to complete transition workload. Assign the team member a secondary job to receive hours outside of Presentaiton.
Receive-Reverse: Workload for DSD receiving and reverse logistics tasks.

Specialty Sales
A&A: Dedicated teams in A&A continue to sell to the guest and own the total business. The team continues to work in dedicated apparel departments during store hours to achieve and exceed daily sales forecasts.
Beauty: The payroll allocation and schedule enables your team to continue providing open to close coverage in Beauty and engage with the guest while owning the operating model workflow and workload; including stocking freight, pulls and backstock, stray, zoning, daily cleaning, inventory accuracy, setting salesplans and revisions, pricing and signing. You will continue receiving 12 hours of payroll to provide a great guest experience through weekly sampling events, but leaders must create shifts to support peak times (excludes Small Formats).
Tech: The payroll allocation and schedule enables your team to continue providing open to close coverage in Tech and engage with the guest while owning the op model workflow and workload; including stocking freight, pulls and backstock, stray, zoning, RFID (heyday), daily cleaning, inventory accuracy, setting salesplans and revisions, pricing and signing (excluding workload associated with Entertainment, which is owned by the GM team).

 

[BoxCutter]

we have some amazing training

Actual footage of an ETL giving amazing training to a TM on his first day: