1. Not failing but they could definitely be better, there is not enough follow up on the team.
2. I have a good idea of who the top and bottom are and I know the pacesetters. But I know the pacesetters are not doing what they should be for the most part.
3. I am not a new TL, I am a GMTL and have been a TL for 6 years. I helped out with SFS during Christmas and my ETL wants someone who will hold the team accountable, not just on metrics but attendance, training and meal compliance.
4. We did 55 million last year, 6 pack stations and I believe 6 drive up spaces.
Awesome since you not new i can be a little more specific.
1. I think the biggest issue managing this team is output, and more specifically output consistency. Its pretty easy to get green metrics but of they are one person is picking 300 units in their shift and another is 150 units but can have green metrics obviously someone isnt doing enough batches. (Taking longer breaks, chatting in between batches, helping guests, all lead to less output)
2. I dont do my schedule, but i do review it ahead of time, so i make a game plan for every day. You can view forecasts weeks in advance use all the information given to you. I have certain people that pack and a couple vack ups, i have my strongest tms do sfs because it tends to have harder to find items and more style then opu.
3. You need to find you weaknesses and develop you routines around that. Idk about your store but im told by my SD that im not allowed to do anything except be available for my team. I don't pick batches or pack, except for the occasional ship alones. I walk the store, making sure my team keeps the backroom and the hold spaces up front clean, check for infs your team maybe missed, do small tasks around the store that way your fellow leads and tms are more willing to help you. Being out and about will also help you understand what is going on with you team.
4. If team members are underperforming pick a batch with them. A lot of team members feel that if everything is getting done then its ok for them to take their time. Show them the pace you need them to work at, likely they are spending too much time looking for items before they are even telling you they cant find something.
Im sure i have plenty more i can give you but im going to stop before i make this post any longer lol. If you have questions or have anything more specific you meed help with let us know there are quite a few good sfs TLs active on this forum.