Archived New Team Member - Hardlines

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Hello I'm new to this site but boy I'm I glad it exists and I found it.

So I just got hired this past Thursday and on Saturday had my hardlines training.

Unfortunately is seems that because my Target is hiring a lot of people right now the Training lacks thoroughness and although I got the gist of it down I was still left with some unanswered questions. And according to my schedule Saturday was my only day training in hardlines. At this point my best option seems to be picking the brains of other TM's who work hardlines as much as possible. But I'm hoping to find some answers to some of my questions here.

What exactly am I suppose to do when an item a guest wants is in the backroom?

What do they mean by responding to guests who use the phones? And what exactly am I suppose to do?

If we're suppose to respond to the additional cashiers needed request won't that leave the store devoid of TM's to help guests?

How long do I have the New Team Member Name Badge?

P.S. any other advice you guys can offer is greatly appreciated.
 

commiecorvus

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Greetings and salutations.
Be proactive, keep asking questions and don't let them get away with just dumping you out onto the floor without decent training.
 

mrknownothing

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What exactly am I suppose to do when an item a guest wants is in the backroom?

Go to channel 2 or 3 (depending on which one your store uses for backroom) and ask a backroom TM to pull the item for you. If nobody responds to a backroom call, ask a TL or ETL to do the pull for you. You'll want to wait until they are ready to give them the DPCI - they'll appreciate it. If the guest is done shopping other than that item, bring the item to them (if it's large and it's on a flat or tub, you'll have to push it to the lanes). If they're still shopping, push the item to the front lanes and let the GSTL know that it's for a guest who is still shopping.

What do they mean by responding to guests who use the phones? And what exactly am I suppose to do?

Check out this thread: http://www.thebreakroom.org/showthread.php/1194-I-has-a-question-about-callbox-requests

If we're suppose to respond to the additional cashiers needed request won't that leave the store devoid of TM's to help guests?

If the front end is backed up and needs more cashiers, they need more cashiers regardless of sales floor coverage. If you respond to back-up, let the rest of the sales floor worry about being on the floor. If someone calls for your department, let them know that you're cashing. Really, unless it's the holiday season or any other outrageously busy day, back-up requests mean that there are more guests at the front end than on the floor, so clearing the front end is more of a priority.

How long do I have the New Team Member Name Badge?

Until your name badge comes in. HR orders them when they hold orientations. Depending on your HR and the demand for name badges, it may take a couple weeks.
 

commiecorvus

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For that matter I knew TMs who kept New Team Member badge.
Said it kept people from asking them questions when they were trying to work.
(Not that I would recomend such a thing.)
 
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Unless you're backroom certified, you have to have a backroom TM pull for you. You can ask your ETL to have you take the quiz though, it's fairly easy and quick to take, and subtracting items is a useful skill to know. It's not often, but sometimes the backroom isn't able to immediately pull the item for you.

Check out the guides here as well, they're very useful! :)
Sales floor & hardlines: http://www.thebreakroom.org/showthread.php/88-Salesfloor?p=56144&viewfull=1#post56144
 
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Zoning
- Look at every item, working top to bottom (or vice versa) and do it on a per section (usually four feet) basis
- Cover all diamonds
- Turn all labels to face out
- Use grey dots (if you see one, the item in the location might not be correct)
- Don't move strays/foreign/re-shop to the appropriate aisle every time -- use your cart and leave items on the floor until you finish the aisle (some ETLs might not like this, maybe only do it after the store is closed)
- Organize your cart! Example: bottom tier = backstock, middle tier = strays and empty packages, hand basket = defectives, top tier = re-shop for your current department (this should be worked every time you change aisles if the items are within a five-aisle radius)
- Check multiple locations on the same aisle, don't leave holes if you have product on the shelf above/below
- Pegs are easy to zone, just use the grey dots
- You shouldn't need a PDA to tell if a product is in the wrong spot (most of the time the last five numbers are on the bottom left of the label, the assortment number near the UPC will be on the top right of label, and Target brands have DPCIs near the UPCs and sometimes on the front of the package)
- Know the department - zone where it gets shopped more first (if you have time to come back later) or last (if you only have enough time to get to each aisle once) - Example: Toys then Sporting Goods then Toys if you have time to go back
- Check empty endcaps for backroom locations, if none then pull from home, if no product - flex the endcap with like items, starting with d-code or NOP
- Zone clearance, please, just do it
- Remove grey dots in locations that have the correct item
- Always pull more than one item forward (minimum two, typically 3-4) - if everyone does this, the zone is maintained A LOT longer while being shopped
- Inventory control clips (round rubber things) on pegs should be pulled forward if there are few items on the peg - this greatly improves the look of a peg-heavy aisle

Returns/Re-shop/Strays
- If at all possible, get a PDA
- If you have a PDA, use RF Apps (NOP + toggle to Pricing, LOC, SUBT, etc.) - if you don't know why, you haven't used it enough
- Put the items in your cart yourself - you know how your thought process works more than other people, so you can work through the merchandise quicker (this is critical in HBA or Toys)
- If you don't have a PDA, park your cart near a price check machine (assuming you have the new ones that SF schemetics)
- Park your cart on an endcap, work all of the items within a five-aisle radius (three before, two after)
- Ask CIHYFS - chances are this isn't your first time working returns/re-shop, so you should be able to show guests where most items are
- Remove grey dots from empty locations that you are filling (some stores may not remove the dots if there is only one item, check with your Instocks or Hardlines Team Leaders)

CAF Push
- Fill your vehicle - if there are other vehicles with merchandise in nearby areas (or only a few items) you should grab them, you will save yourself time and effort
- Use the smart labels (that might not be the official term) that is on every single box - it tells you the DPCI, SF schematic, and item name
- Push your vehicle, don't pull it
- Don't stack your vehicle too high, running over a guest is a bad thing
- Learn your backroom (where different departments get backstocked, where to keep empty vehicles, etc.) - this makes backroom TMs' lives a lot easier
- Combine your backstock with nearby backstock vehicles, don't just throw a pink clip on it and walk away
- Keep your vehicle organized - separate backstock as you work, break down boxes, put trash (see: C/D blocks) in an empty box
- Don't overstock - the accumulator isn't perfect, please don't make it worse
- Remove grey dots from empty locations that you are filling

That's everything I have for now, Hardlinesmaster feel free to use any/all of it.

This is from a high volume store, other stores may function differently.

Edit: added a few more items.
 
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  • Thread Starter Thread Starter
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Thanks for all the advice I think I'm starting to get the hang of things.
 
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