New Training On Defects

Joined
May 30, 2019
Messages
41
This new emphasis on markdowns is a disaster. Shows up in regular store inventory but can't be put in SFS or OPU so causing INF. Second thing is it will stay on clearance endcap until the end of time or until all of the item is clearanced out. The idea behind markdowns is sound but the system has to be tweaked so it can't show up in inventory for online ordering.
Is anyone else having these problems or are we doing something wrong?
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
6,113
That’s the point. If the box is so damaged that it has to be marked down it shouldn’t be put in an OPU.
 
Joined
Jun 23, 2011
Messages
333
This new emphasis on markdowns is a disaster. Shows up in regular store inventory but can't be put in SFS or OPU so causing INF. Second thing is it will stay on clearance endcap until the end of time or until all of the item is clearanced out. The idea behind markdowns is sound but the system has to be tweaked so it can't show up in inventory for online ordering.
Is anyone else having these problems or are we doing something wrong?
Haven't seen the new training but in our store our DBO would check clearance endcaps weekly and re-mark it down. As far as INF, how many INF's does your store have vs how many re-wrapped items does your store have? You need to take total SFS volume into account. Your INF problem won't be due to markdowns. Typically items aren't eligible for OPU/SFS orders if there's only 1-2 showing for on hands. When I noticed that display TV's weren't accounted for in inventory and could lead to shortage I thought about potential INF issues so audited to include displays as on hands and it said that it wasn't available for pickup even though the zebra said we had 1 in stock.
 
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DBZ

Joined
Dec 9, 2018
Messages
1,027
I think people love a bargain. I know I do. It is worth it to put an online only sticker on something IMO. I'm at a busy store and we defect out a lot of shit. Probably a whole palate worth on a good day. Why not mark down a backpack or a sweater?

My problem with the training is that they said we aren't supposed to defect out things that show as .00 salvage on the my device, but they didn't tell me how to do it. I asked someone in GM. She said I was supposed to use the pricing app which is in my day now. Only it isn't in my version of my day, but it's in hers. I assume its because I am logged into S&E and she is signed into GM. How am I supposed to do it the right way if I don't have access to the right way?
 

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Engaging the guest
Joined
Apr 27, 2020
Messages
84
I think people love a bargain. I know I do. It is worth it to put an online only sticker on something IMO. I'm at a busy store and we defect out a lot of shit. Probably a whole palate worth on a good day. Why not mark down a backpack or a sweater?

My problem with the training is that they said we aren't supposed to defect out things that show as .00 salvage on the my device, but they didn't tell me how to do it. I asked someone in GM. She said I was supposed to use the pricing app which is in my day now. Only it isn't in my version of my day, but it's in hers. I assume its because I am logged into S&E and she is signed into GM. How am I supposed to do it the right way if I don't have access to the right way?
You can sign into any area you want on myday and even multiple areas at once. There should be nothing preventing you.
 
Joined
Jun 23, 2020
Messages
78
Haven't seen the new training but in our store our DBO would check clearance endcaps weekly and re-mark it down. As far as INF, how many INF's does your store have vs how many re-wrapped items does your store have? You need to take total SFS volume into account. Your INF problem won't be due to markdowns. Typically items aren't eligible for OPU/SFS orders if there's only 1-2 showing for on hands. When I noticed that display TV's weren't accounted for in inventory and could lead to shortage I thought about potential INF issues so audited to include displays as on hands and it said that it wasn't available for pickup even though the zebra said we had 1 in stock.
Unless the item has a display with the same DPCI, the the system will let guests order all the way down to 0 on hand. TVs and furniture with displays of the same DPCI are the only things to my knowledge that have adjusted order thresholds.
 
Joined
Jun 16, 2011
Messages
1,922
I think people love a bargain. I know I do. It is worth it to put an online only sticker on something IMO. I'm at a busy store and we defect out a lot of shit. Probably a whole palate worth on a good day. Why not mark down a backpack or a sweater?
I am with you on this, but there are a few caveats. We used to have designated clearance endcaps, which helped to merchandise these items. There is simply no room on the floor for this now. This week, 3 tables and 5 chairs were returned for the decor area. Where should these go? They would definitely sell, but from where on the floor? We got back some designer items that we never got and they could absolutely be put with the items we did get, but the TL doesn't want markdowns with the new merch. It is a dilemma.
 
Joined
Sep 27, 2018
Messages
1,450
salvage should NOT be damaged.
‘DBO’s should process their own salvage but if service desk gets a salvage item as a return they should process it as salvage NOT damage.
like throwing cash in the trash cause Damage is 100% loss, store recoups some value back on the sale of salvage pallets.

‘To salvage:
1. Use zebra, MyDay app
2. Be logged on to a salesfloor area, any one will do
3. Use price change bar in middle
4. Scan item
5. Enter how many
6. Choose :
DONATE food & pet items
TOSS damaged
SALVAGE anything sellable
7. Put items in boxes on salvage pallet in receiving
 
Joined
May 30, 2019
Messages
41
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  • #15
Haven't seen the new training but in our store our DBO would check clearance endcaps weekly and re-mark it down. As far as INF, how many INF's does your store have vs how many re-wrapped items does your store have? You need to take total SFS volume into account. Your INF problem won't be due to markdowns. Typically items aren't eligible for OPU/SFS orders if there's only 1-2 showing for on hands. When I noticed that display TV's weren't accounted for in inventory and could lead to shortage I thought about potential INF issues so audited to include displays as on hands and it said that it wasn't available for pickup even though the zebra said we had 1 in stock.
It does let you order down to last one. Also why have an INF at all if the procedure can be improved
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
Messages
3,217
We have a rack on the floor for hanging online only merch
If it comes up with a price on the Zebra, I usually keep it, but if no price comes up and it allows me to defect and select "Remove item from inventory", that's what I do. The Zebra does not allow rewrap anymore, so defect is the only choice.
 
Joined
Jul 14, 2016
Messages
2,698
Unless the item has a display with the same DPCI, the the system will let guests order all the way down to 0 on hand. TVs and furniture with displays of the same DPCI are the only things to my knowledge that have adjusted order thresholds.

Furniture displays have a separate DPCI from the sellable ones. The exception to this is lawn & patio displays which are taken from sellable items.
 
Joined
May 30, 2019
Messages
41
  • Thread Starter Thread Starter
  • #18
If it comes up with a price on the Zebra, I usually keep it, but if no price comes up and it allows me to defect and select "Remove item from inventory", that's what I do. The Zebra does not allow rewrap anymore, so defect is the only choice.
In My day when you scan an online item scroll down to markdown and it will give you a repackage sticker
 
Joined
Nov 9, 2014
Messages
836
If you scan an item (in MyDay) and you get the reticket screen. That item is not in your store's current inventory. Treat it as Salvage (or missed salvage, if you will) and put it on your salvage pallet. No processing necessary. It's why these items aren't available on SFS/OPU either.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
20,087
I think people love a bargain. I know I do. It is worth it to put an online only sticker on something IMO. I'm at a busy store and we defect out a lot of shit. Probably a whole palate worth on a good day. Why not mark down a backpack or a sweater?
Long ago we used to mark down on-line returns & put them on an endcap.
After awhile AP noticed a serial 'returner'.
She would order on-line items (pretty pricey items), return them in-store, wait for them to be marked down & re-purchase them from the endcap.
As a result, said returns were sent to the back for a few days to break up her MO.
Later, the markdown amount was reduced.
Now they just defect them out.
 
Joined
Jun 23, 2011
Messages
333
Unless the item has a display with the same DPCI, the the system will let guests order all the way down to 0 on hand. TVs and furniture with displays of the same DPCI are the only things to my knowledge that have adjusted order thresholds.
That's strange. I know that there are some limits in place for other items as well that are higher demand. I wonder if it's a case by case basis.
 
Joined
Sep 25, 2017
Messages
1,073
I am with you on this, but there are a few caveats. We used to have designated clearance endcaps, which helped to merchandise these items. There is simply no room on the floor for this now. This week, 3 tables and 5 chairs were returned for the decor area. Where should these go? They would definitely sell, but from where on the floor? We got back some designer items that we never got and they could absolutely be put with the items we did get, but the TL doesn't want markdowns with the new merch. It is a dilemma.
ASANTS, but we'll get creative about merchandising clearance stuff. One of our TLs is especially good about coming up with "how about if we do this?" ideas. We've temporarily added shelves here and there, made temporary side caps of clearance, shared a back end cap where areas meet up (like Paper and HBA) for a combined clearance area.
Those furniture items might be clumped together in the race track through home goods with a free-standing sign, sort of how we do pallets of storage bins for the "it's time to organize your life" time post-Christmas.
FWIW, I've found that if I keep the clearance end cap near my area neat and organized, stuff sells down way faster than if it's allowed to get messy and stay that way. Takes a few minutes and I still have to salvage stuff out, but it's a lot less.
 
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