GSAguy
GSA
- Joined
- Jan 5, 2018
- Messages
- 108
So at least half of the phone calls we get for GS I would say are guests wanting to extend their pick up time frame. Usually letting the guest know that they will get an email with the option to extend it a day will do the trick, but every now and then, the guest will ask it to be extended for several days (a lot of our guests drive long distances to get here, my store and another store 40 miles away are the only Targets around for 100+ miles.)
I've asked my GSTL and ETL GE and the only solution is to have the guest call Target.com GS. Today this happened so I passed along the info to the guest and a few minutes later, a Target.com TM called the store to ask me to extend the OPU for the guest? I had never had that happen before, and didn't know what to say other than we aren't able to do that with the access we have to orders at the store. We have the ability to cancel orders so you would think that we would be able to extend the cut off date for the guests. Any suggestions?
I've asked my GSTL and ETL GE and the only solution is to have the guest call Target.com GS. Today this happened so I passed along the info to the guest and a few minutes later, a Target.com TM called the store to ask me to extend the OPU for the guest? I had never had that happen before, and didn't know what to say other than we aren't able to do that with the access we have to orders at the store. We have the ability to cancel orders so you would think that we would be able to extend the cut off date for the guests. Any suggestions?