lol i made a map of our new hba section for my pharmacy too! Yea the GHCS is so annoying it goes up and down for us. The biggest impact seems to be acknowledging the guest as soon as they get to the counter, asking CIHYFS to any and everybody that walks by the pharmacy and helping people in hba. Yet before you say anything make sure you know where it is and have a little bit of knowledge on it. The guest hate when you give them vague directions. The thing that works best for us is to offer counseling from the pharmacist about recommendations, telling them to go to guest service if we have no idea where it is and if we do know where it is alot of people like us to walk them to the aisle. When we have time we then do the whole bit of have you used Target Pharmacy before, yada yada.