Always make sure you ask if the pharmacist can answer any questions...tell the guest the instructions on any new medications, especially for kids with liquid antibiotics (such as "it doesn't need to be refrigerated, but we recommend that you do because it makes it taste better"). Even though those technically aren't GHC related, guests perceive them as such. We also ask almost every guest that comes by the pharmacy "CIHYFS?". The BIG thing is to respond to them QUICKLY when they come to the counter and be knowledgeable about the OTC products and location (particularly vitamins)...of course, don't answer anything you're not supposed to (although we do from time to time because it's common sense). Our ETL-Rx gets so irritated when we have to ask someone else where something is on the floor because guests perceive it negatively and when our HBA aisles were redone a few months ago, everything was moved around and nobody knew where anything was and our scores dropped to yellow for a few weeks so she had me draw up a "map" of where everything was and had us each spend a little time out on the floor getting "reacquainted" where everything was moved. Now that we're all used to it, I'm sure they'll move it all again 😉
