Hi everyone!
I am currently working as GSA, with the possibility of moving up to team lead in a few weeks after I finish my interviews. I recently returned to work after a short break, and the conversion rate changes for red cards has all of the ETLs and LODs going crazy.
As soon as I came in today, I was hounded by the LOD about red cards. He continued to do this about every 10 minutes during my shift. I work at a ultra low volume store, and we are expected to get at least 5 red cards everyday. When I started my shift we had 3, and I was told by the LOD that we needed to end the night in double digits.
Around 3 hours into my GSA shift, we had yet to get a red card. The LOD was understandably frustrated so he threatened to coach/write up the front end team for ending with zero for the night despite the fact that every cashier was asking every guest. He then told me that if we got at least one during my shift, he wouldn't worry me anymore. He was also offering a $25 gift card to the next person who got a red card.
When I went on my 30 minute break, I decided to finally sign up for the credit version of the red card being that I already had the debit. I randomly chose a cashier, and they processed the application. The LOD asked me who got the red card, I told him, but didn't include the fact that I was the one signing up for the application (at our store employees sign up for red cards on their breaks quite frequently, and are sometimes encouraged by the LODs, including the STL, to do so). Later that evening, he noticed the red card application in my purse.
There was nothing fradulent about the transaction, but I am wondering if it is against target policy to sign up for a red card during your shift (specifically as a GSA/GSTL)?
I am currently working as GSA, with the possibility of moving up to team lead in a few weeks after I finish my interviews. I recently returned to work after a short break, and the conversion rate changes for red cards has all of the ETLs and LODs going crazy.
As soon as I came in today, I was hounded by the LOD about red cards. He continued to do this about every 10 minutes during my shift. I work at a ultra low volume store, and we are expected to get at least 5 red cards everyday. When I started my shift we had 3, and I was told by the LOD that we needed to end the night in double digits.
Around 3 hours into my GSA shift, we had yet to get a red card. The LOD was understandably frustrated so he threatened to coach/write up the front end team for ending with zero for the night despite the fact that every cashier was asking every guest. He then told me that if we got at least one during my shift, he wouldn't worry me anymore. He was also offering a $25 gift card to the next person who got a red card.
When I went on my 30 minute break, I decided to finally sign up for the credit version of the red card being that I already had the debit. I randomly chose a cashier, and they processed the application. The LOD asked me who got the red card, I told him, but didn't include the fact that I was the one signing up for the application (at our store employees sign up for red cards on their breaks quite frequently, and are sometimes encouraged by the LODs, including the STL, to do so). Later that evening, he noticed the red card application in my purse.
There was nothing fradulent about the transaction, but I am wondering if it is against target policy to sign up for a red card during your shift (specifically as a GSA/GSTL)?
