Hi, I just got promoted to PATL. At the store that they sent me to train, I was told that in order to get the amount of hours for any given day, you have get the workload total from WB and then divide it by 120 (100-120 is the amount of tickets a TM should process an hour). By doing so, the TL that trained me was rather accurate in regards of calculating hours and scheduling. However, when I took over the position at my store my ETL told me that I had to divide the workload by 140. The problem with this is that, in a 5000 ticket workload day they give 35hrs to complete it vs 41hrs that I should get by dividing it by 120. On top of that they want me to save hours. My ETL gave me a bogus explanation that my team needed to be more productive and that at the other store everything was "under control". Does anybody know anything in regards this productivity issue?
Thanks in advance!!!
P.S. Any other tip regarding P.A.that you can give me I would greatly appreciate it
Thanks in advance!!!
P.S. Any other tip regarding P.A.that you can give me I would greatly appreciate it