Archived Question about RECV, any receiving TMS?

[pfreshdude]

So last night, ice vendor came super late, and I havent received Ice in a long time (1 1/2 years maybe)

Created a PO for their company gave them the PO and we have the printed Invoice with all the info on it, the correct ammount received listed. I also wrote the receipt # on the invoice since in the application it said "Write receipt #xxxxxx on invoice or packing slip"

In the actual RECV application I accidently put 90 cartons for shipped/received but when I put in the quantity for the item I only did 1 because I didnt want to accidently take in 90x90 (8100) bags of ice if it multipled cartons by eaches. I tried to go back to change the carton size to 1 and just put in 90 eaches but I didnt find a way to do that.

My question is, now the created closed receipt says 90/90 shipped/received but for the actual item it only says 1 received. Is there any way to fix this because the OH didnt appear to update +90 bags. Would a simple mysupport fix this issue. I assume the problem will happen at the HQ level where they see we only received 1 but they billed us for 90 bags?

I am pretty sure I messed up on such a simple thing but the LODs seem to NEVER know how to do anything receiving related so I tried to do my best to remember what to do and hopefully this isnt a gigantic pain in the butt to fix. I am pretty sure I did everything right other than mix the cartons shipped with the eaches and they are supposed to be reversed

 

[backroomguy]

You need to MySupport the issue with the PO #, receipt # and invoice number and explain what you did and what the correct qty should be and headquarters will fix it on their end.

 

[pfreshdude]

You need to MySupport the issue with the PO #, receipt # and invoice number and explain what you did and what the correct qty should be and headquarters will fix it on their end.

Thanks...ya I talked to my backroom TL and he said it wasnt a big deal at all...same with my LOD. Hope that is the case

 

[PureZero]

It does need to be fixed.

backroomguy is correct about submitting a MySupport on the issue. If what I am reading is correct, you put in 90 cases delivered/received and only 1 each for the ice. You're OH will not be correct and when a guest purchases bags of ice the OH will go into the negatives. By doing a MySupport your OH will be corrected by HQ. You won't (or shouldn't) get in trouble.