pellinore
Life sucks and nothing good can come of it.
- Joined
- Jun 16, 2011
- Messages
- 1,997
At our store my GSTL is telling me that we aren't supposed to print out any rain checks using the 9801 process.
I was told that we must have someone check for the item in the backroom and if we don't have the item then offer the guest a substitute item.
Our store is undergoing a remodel and the GSTL says that "we may not get those items anymore so we can't rain check them."
Is this true or is there any real reason why we can't ring a rain check at the front lanes with the 9801?
Isn't the whole idea of a rain check (when it is a sale item) to help the guest get the item at another store?
I was told that we must have someone check for the item in the backroom and if we don't have the item then offer the guest a substitute item.
Our store is undergoing a remodel and the GSTL says that "we may not get those items anymore so we can't rain check them."
Is this true or is there any real reason why we can't ring a rain check at the front lanes with the 9801?
Isn't the whole idea of a rain check (when it is a sale item) to help the guest get the item at another store?