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Red Checkout is fast

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So Checkout is fast has been red for god knows how long, and I don't know how we're going to break out of this...

Everytime we are well staffed, other work centers (softlines in particular) always try and steal my cashiers and have them be "first responders". While responding to a backup is good in my opinion, I think avoiding the backups alltogether would be much better for our survey scores??

I challenged the softlines team leader and told him we can't give up cashiers since we're in the Red and we need to drive checkout is fast (not 1+1, but 1 if possible), not to mention we have our own zone + abandons to do!

Ugh!
 

StaticSun

Former Front-End Guru
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Checkout is fast 5+ weeks in a row. Ranked about 30/60 in the group. HL/SL will usually steal a cashier for "first responder" but god forbid during a normal night I call for backup and nobody responds.

Make sure you really push guest surveys. If you only have 4 surveys during a week and 3 of them said checkout is slow.....
 

MrMrIce

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At my store, cashiers never go on the salesfloor to help them. Usually salesfloor team members are the ones that always respond to 1+1 and/or cart attendants.

I can't remember the last time our checkout is fast was ever in red, it hit yellow a couple of weeks but its always in green.
 
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Making sure you push the surveys when you are properly staffed (and bury them when you aren't) is always helpful.
This is what i hate about Target (I realize that this happens in other businesses as well). From what I can tell (I'm a lowly TM) a TL(s) job is all about the numbers, while the ETL(s) bonus is on the same thing. Therefore, that is all that they care about, having good numbers.

So okay push the survey scores to the happy guests, cover up the problem, if corp sees that as a whole Target can have "decent" numbers with so few employees, and according to these surveys guest are content with the service why is there a need for more employees?
 
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I'm sure I don't need to tell you this Imerzan as you're one of our best GSAs however, I'd make sure your other GSA/GSTLs are speedweaving as that makes a difference. Even if the difference is just perspective.

Start the day with all cashiers. Tell your TL you will let someone go if and only if you can afford it. Otherwise, the sales for TMs are gonna have to step it up. Red checkout score does not make up for a fancy zone. It should even out in the middle.
 

redeye58

Hasta Ba Rista, Baby!
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I loaned out my cashiers only if they were bored & we had very little going on. If they weren't sent up immediately the first time I called for back-up, I called 'til I got them back & they stayed up thereafter. My SLTLs learned that proximity meant that they were first responders &, in return, I'd send out cashiers to help whenever possible.
 

Rock Lobster

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I'm sure I don't need to tell you this Imerzan as you're one of our best GSAs however, I'd make sure your other GSA/GSTLs are speedweaving as that makes a difference. Even if the difference is just perspective.

Start the day with all cashiers. Tell your TL you will let someone go if and only if you can afford it. Otherwise, the sales for TMs are gonna have to step it up. Red checkout score does not make up for a fancy zone. It should even out in the middle.
This is probably the most important point! Speedweaving is SO important! A ton of stores don't quite get it right (even my own) and the GSTL ends up either standing in front of the lanes, jumping on a lane themselves, or off doing projects! I give myself a green zone from noon to about 6:30 where I have to be speedweaving as much as possible without any big projects keeping me from the lanes! If it slows down I generally stay by the lanes by either doing pickups, coachings, or recognition for them!
 
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Barcode

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I give up my cashiers when its 2 or more people standing out consistently, but if its just 1 person once in a while, I leave it alone because that can change really quickly. During the day will usually just give them a walkie/pda and have them work a cart of abandons. After close once we finish our front end tasks I send cashiers out to the sales floor to help complete zone/abandons.

I feel like I'm doing my part to drive a green checkout, our Group Leader came in again and said my speedweaving was good, but berated us for being in the red for so many weeks in a row.
 
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redeye58

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I feel like I'm doing my part to drive a green checkout, our Group Leader came in again and said my speedweaving was good, but berated us for being in the red for so many weeks in a row.
Damned if ya do, damned if ya don't....
 

pellinore

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At my store, cashiers never go on the salesfloor to help them. Usually salesfloor team members are the ones that always respond to 1+1 and/or cart attendants.

I can't remember the last time our checkout is fast was ever in red, it hit yellow a couple of weeks but its always in green.
same with my store
 

pellinore

Life sucks and nothing good can come of it.
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Our store isn't always green^^^^, but we generally do have high yellow or green.

We were RED fro quite awhile, but then our STL and the LODs began to push the salesfloor TMs to help out. We've gotten much better.
Checkout is fast really depends a great deal on backup response.
 

mrknownothing

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Jun 10, 2011
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At my store, cashiers never go on the salesfloor to help them. Usually salesfloor team members are the ones that always respond to 1+1 and/or cart attendants.
My store only lets sales floor-trained cashiers help out on the floor. We have enough stuff to do at the front end (One Spot, sorting reshop at Guest Service, etc.) to keep everyone busy. The only time we ever have cart attendants on the lanes is if we have too many cart attendants scheduled at the same time and they have nothing to do.

This is probably the most important point! Speedweaving is SO important! A ton of stores don't quite get it right (even my own) and the GSTL ends up either standing in front of the lanes, jumping on a lane themselves, or off doing projects! I give myself a green zone from noon to about 6:30 where I have to be speedweaving as much as possible without any big projects keeping me from the lanes! If it slows down I generally stay by the lanes by either doing pickups, coachings, or recognition for them!
Between the 3 GSTLs and 5 GSAs at my store, only one GSTL knows how to speedweave properly. The GSAs like to stand by jewelry and/or talk, one GSTL has this tendency to disappear all the time, and our newest GSTL seems to think that all there is to speedweaving is letting guests know that the express lane is open. Though if we have double coverage, one of them will jump on a lane.
 
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mr k what volume store are you? 5 gsas is a lot! (we have 2 incl me)
 

mrknownothing

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mr k what volume store are you? 5 gsas is a lot! (we have 2 incl me)
A+ volume P-Fresh. We had to add 2 GSAs during Q4 last year because we were short a GSTL. Plus, one GSA used to be a 239 specialist and doesn't actually get scheduled for GSA shifts.
 
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