i can't imagine only having one gsa and one gstl. Are they giving you a timeline when you will be getting another GSTL? Right now we have 2 gsa's and 2 gstl's and i hate it! the schedule has been so hard. I'm assuming your store doesn't do this but we're only allowed to have gsa's in the cash office so it has been interesting. Luckily we just hired another gsa last week and once she's trained we're offering to another tm that applied for this one. so we'll be back up to four gsas and two gstls.
So get this... They told me I would get another gstl to help lighten the load, but they just informed me that we aren't anymore. I know we are a low volume, but the problem is that we have too many tl's in the building.
We have non-GSAs do cash office, but I worry if one calls out because we have no backups trained (I'm trying to get someone trained at the moment).
When I started it was me and 3 GSAs and it was alright, but my ETL-GE is also ETL-sl and that means that I get left alone on pretty much everything.
So right now I'm dealing with dangerously low staffing, half of my registers down, no one to help with ordering, about 10 coaching and 3 correctives that need to be written... I take care of the entire schedule which only took me about 3 hours when I had the staff, it now takes me a full 8 hour shift. No one can cover the front lanes pretty much so I have a difficult time leaving the front end. My cashiers call me over for EVERYTHING, it's so ridiculous. I mean, I'm there in a second for problems, but they're unable to solve simple problems on their own. (example, one of them called me over to get a number for a product that had the UPC cut off... And the product had 2 upc barcodes printed in a row, so you could still get the whole number... :-/...) this is an ongoing issue that I'm trying to work on with them. We have low staffing on the floor so I don't have much backup, and someone keeps changing around my schedule without adding cashiers, so I come in with only 1 cashier during rush times...
Sorry, turning into a vent session... But all I'm hearing from the uppers is that our conversion sucks. (we are currently at a 1.02) it was steadily increasing over the past couple months, but then when I started the coachings everyone started quitting. I have a very unreliable staff which calls out all the time.
When I was trained for gstl I was so excited because I love the idea of being around a team and getting to work with them, but I'm quickly learning that we are the last department anyone cares to deal with at my store. I have to fight for my team in our meetings and get a lot of pushback from the others. Some are coming around, but my ETL-hr actually apologized to me for the way some of the other team leads talk to me.
I get so jazzed to get the store involved (because that's one of the biggest complaints from my cashiers is that they feel alienated) and for the most part, I get no support.
I think you get the idea. I just really want to be an ETL and it feels a little like I was thrown to the sharks. I'm pretty resilient but this is borderline insane to expect someone to fix all these issues alone without any support.
(and don't EVEN get me started on how hard it is to set my endcaps and x5 when they all have the same set date without the staffing!! And we have a huge issue with our one spot section that the flow team keeps destroying it after we spend hours that no one has to spare to clean it up.)
So yeah... Fun stuff.