- Joined
- May 29, 2012
- Messages
- 7,385
Ok...I'm only being slightly serious with the title of this, but you should get my drift.
I'm coming to realize that the help menu on the register is more for decorative purposes than anything else. Only once have I done the request change through it and actually gotten the change without first having to flag down my GSTL/GSA. I am learning to live with that.
But anytime I need assistance with a customer? I dread having to find it. First, 9 times out of 10, it tells me the message can't go through and I need to flip on my lane light. Is this standard? If it does go through, I have a 75% chance of someone coming. This turns out to be my best odds.
If it doesn't go through, if I flip on the lane light, I have about a 25% chance of someone coming. The other 75%, I have to either find someone with a walkie or apologize to the customer, leave my register and either find someone to help me or go over to guest services and have them walkie someone for me.
Is this really how it works in other stores? It's absolutely maddening. I continually hope that customers with issues go to other registers because, frankly, it's embarrassing.
I'm coming to realize that the help menu on the register is more for decorative purposes than anything else. Only once have I done the request change through it and actually gotten the change without first having to flag down my GSTL/GSA. I am learning to live with that.
But anytime I need assistance with a customer? I dread having to find it. First, 9 times out of 10, it tells me the message can't go through and I need to flip on my lane light. Is this standard? If it does go through, I have a 75% chance of someone coming. This turns out to be my best odds.
If it doesn't go through, if I flip on the lane light, I have about a 25% chance of someone coming. The other 75%, I have to either find someone with a walkie or apologize to the customer, leave my register and either find someone to help me or go over to guest services and have them walkie someone for me.
Is this really how it works in other stores? It's absolutely maddening. I continually hope that customers with issues go to other registers because, frankly, it's embarrassing.
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