GS/DU does RTS at my store. I will look up a bag I can't find in the pickup app. If the whole order is missing, I'm pressing can't find. If I can't find one or two items, I type in the dpci. I've heard that pressing can't find doesn't make the RTS metric red, but it makes some other metric red. Can one of you say either way, without any doubt? I've also heard that pressing can't find makes it red. I don't understand why there is so much debate about this metric. It is also really annoying that ones that drop at 8:59 affect it.