Target steps up investment in store staffing, cuts about 500 other roles to help fix customer experience
The big-box retailer is trying to win back shoppers who have complained about sloppier stores, out-of-stock items and longer checkout lines.
www.cnbc.com
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Interesting. My store is definitely sloppier than it used to be, but my friends who no longer shop there blame corporate's decision about DEI and kow-towing to the Orange Guy. If that doesn't change, it won't matter how neat and tidy things are.
Merit roles (IQCA, problems solver) and trainer position (including their leads and OMs) have been laid off. Got a call from my problem solver in my department saying if I got a call about your position being eliminated. Very shocked but not surprised it happened ☹️
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For those of us who have worked only in stores, can you say a little about what all these positions do? (Well, I know what a trainer does. Not the others though.) If so many DC staff are being laid off, how are DCs going to function going forward?
ICQA audits locations in the warehouse and their tasks varies by department (vendor audits, amnesty, holds, product damage, ect)
Problem solvers is in the name itself, they solve problems going on with Apollo/warehouse floor (invalid POs, misships, barcode issues, vendor issues) so basically both ICQA and problem solvers work together to ensure quality in DCs.
Though lately most spend majority of their time talking with TMs/LWWs/OMs. It was kinda about time for the roles to be eliminated with how streamlined some processes have goe through.
As far as moving forward: Im not sure, probably will make LWWs do the work.
Problem solver was sort of spun off of the problem area role in IB. While ICQA was spun off of the IM role as well as taking location auditing permissions away from normal warehouse workers. I assume they will just go back to how they handled these tasks before, but I'm not on the operations side anymore, so its just a guess.
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same. doubt this is much. unless i just haven't heard anything yet.
it's supposedly 400 layoffs across the network, so that averages what 10 per building if i assume theres 40 buildings (idk)? 2.5 per key? thats a rounding error, especially for a busy building like mine, that's almost always in voluntary ot. and my suspiscion is these are white collar roles. altho, deciding less icqa and problem area positions are needed is a different bucket. have not heard anything like that either, and i think i would have, unless its not arrived yet.
TOMs were reduced in HC to 1 per building. I don't have exact numbers as to how many for the other roles but just that they're being reduced. They've been telling ICQA and TMTs to naturally attrit HC for a while. And problem solvers at least in my building have an inside joke of being useless. I think leaders weren't taking it seriously in some buildings.
I was on call in regards to a few buildings and all were impacted differently on who's role was eliminated.
All laid off team members are still Target employees for 60 days from layoffs and have that long to find another role if they wish. But obviously there's always not enough roles to go around depending on your site.
EDIT: Changed that last sentence to not enough roles.
I was on call in regards to a few buildings and all were impacted differently on who's role was eliminated.
All laid off team members are still Target employees for 60 days from layoffs and have that long to find another role if they wish. But obviously there's always not enough roles to go around depending on your site.
EDIT: Changed that last sentence to not enough roles.
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