- Joined
- Apr 16, 2021
- Messages
- 6
Question for the fulfillment folks out there- is there a way to fix picking errors during the pack process? I had an issue tonight where I picked a factory-sealed case pack of three items, but didn’t open the case pack to verify it (absolutely my error- I had picked several other cases without issue at this point). I put in ePick that I had three items.
However, when I opened the case to pack it for ship, it only had two items in it. At this point, is there a way to fix the error so the guest isn’t expecting three items but only getting two? There wasn’t more of the item in the store. Thanks!
However, when I opened the case to pack it for ship, it only had two items in it. At this point, is there a way to fix the error so the guest isn’t expecting three items but only getting two? There wasn’t more of the item in the store. Thanks!