- Joined
- Dec 3, 2013
- Messages
- 893
Why do guests get bent out of shape when you are speed weaving and you pick someone else to move ahead? Today I had two winners.. The first scenario went like this:
Me: Sir would you like to move down to register 10?
His response: I'm going to wait and see which line moves faster.
Before I give you my response, I will preface it with - it was a long day of minimal cashiers, limited back-ups and more guests then we knew what to do with...
Me: sir, I know everyone wants to get out of the store as soon as possible, but your waiting is bottle necking all the guests behind you.. I ask that you please pick a line so I can get the traffic moving smoothly and my boss doesn't eat my head off for allowing lines build up...
He picked a line and traffic ran smoothly.
Later in the day, a guest who was waiting on a line with one guest in front of him got angry because I pulled other people to another line. I walked up to him and said, sir, I have been moving lines for a long time. My prediction zone is pretty good at knowing which line will move faster.
Then I said - I'll tell you what, if you get out before you would if I moved you over, I will give you a 3.00 discount coupon, and if not, you can say 'i told you so, and ill figure out what we can do for you"
it shut him up then said to me, you were right, i got out first...I said - can you repeat those words again - I was right! Those are some of my favorite words... He and the other guests around him started laughing. I gave him the coupon.. He left happy.
Does anyone else see the guests who feel as though someone has left them behind because they didn't get to go first? I think they are self absorbed, self-centers people who want instant gratification and have no idea what the word patience means.
Me: Sir would you like to move down to register 10?
His response: I'm going to wait and see which line moves faster.
Before I give you my response, I will preface it with - it was a long day of minimal cashiers, limited back-ups and more guests then we knew what to do with...
Me: sir, I know everyone wants to get out of the store as soon as possible, but your waiting is bottle necking all the guests behind you.. I ask that you please pick a line so I can get the traffic moving smoothly and my boss doesn't eat my head off for allowing lines build up...
He picked a line and traffic ran smoothly.
Later in the day, a guest who was waiting on a line with one guest in front of him got angry because I pulled other people to another line. I walked up to him and said, sir, I have been moving lines for a long time. My prediction zone is pretty good at knowing which line will move faster.
Then I said - I'll tell you what, if you get out before you would if I moved you over, I will give you a 3.00 discount coupon, and if not, you can say 'i told you so, and ill figure out what we can do for you"
it shut him up then said to me, you were right, i got out first...I said - can you repeat those words again - I was right! Those are some of my favorite words... He and the other guests around him started laughing. I gave him the coupon.. He left happy.
Does anyone else see the guests who feel as though someone has left them behind because they didn't get to go first? I think they are self absorbed, self-centers people who want instant gratification and have no idea what the word patience means.