Archived Target.com failing to fulfill orders

[buliSBI]

If anyone hasn't seen this yet, check the guest posts on Target's Facebook pages (https://www.facebook.com/target). Its basically post after post of angry guests unhappy that orders are going to be delivered late, were originally advertised to be in stock when actually they were not, creating shipping labels weeks before items are to be shipped, broken merchandise, wrong items being shipped, and rude or robotic Target.com customer service.

Whats going to be interesting is Target.com customer service is referring guests to return any incorrect or damaged items to Target stores instead of offering to return the items to shipping warehouse. Guest Service is going to need riot gear this mass return period.

 

[RedDog]

Target.com has been a mess since Target took it over.

 

[Retail Girl]

This isn't unusual from my perusing the Facebook page, sadly. I can't figure out how they managed to screw up online ordering so badly, but it's embarrassing. And if we treated guests like that in the store, we'd be (rightly) termed.

 

[redeye58]

Service Desk: Red Alert! Shields up! Ready photon torpedoes!

 

[desertcoyote]

Remember when Amazon ran the Target website? Pepperidge Farms remembers.

 

[TiedAndDropped]

I've actually had good experience with Target.com recently. I made a half dozen orders over a week starting Black Friday, and they all arrived quicker than their estimated delivery dates.

Maybe things have gotten worse as we get closer to Christmas?

 

[NoRedCards]

My wife ordered something the first week of December, got a confirmation for delivery the week after Christmas, and had the product 4 days later....

 

[SlapHappy]

Between this and the security breach, guest services is gonna be fun for awhile! Oy vey!

 

[GlobalJ]

All this just adds to the already unpleasantness of the next few days.

 

[RedCashier]

Amazon powered Target.com was the greatest thing ever