Archived The phonestations on the sales floor

[Finding]

Hello, everyone. I'm a new Hardline team member at Target and I'm still in my first week of being trained week. I have a question about the procedure to answer a phone call from these

My trainer has told me something a long the lines of "Wait until you hear the automatic voice"; "click the dial three times"; "type this 4 digit code."

Unless I'm completely off track here, it's not as easy as just picking it up and saying "Hello, this is XYZ department, how may I help you?"

Thanks and Happy Sunday.

 

[toredandkhaki]

As far as the phones at my store, you wait for the automatic voice, press pound then enter the four digit line the call is parked on (I.e. Toys has a call on 2280). You can most likely answer with the department name or simply "thank you for holding,this is FINDING, can I help you find something

 

[Finding]

As far as the phones at my store, you wait for the automatic voice, press pound then enter the four digit line the call is parked on (I.e. Toys has a call on 2280). You can most likely answer with the department name or simply "thank you for holding,this is FINDING, can I help you find something

That sounds right. Thanks!

 

[oath2order]

why it green

 

[mrknownothing]

Check out this thread: http://www.thebreakroom.org/index.php?threads/the-tbr-guide-to-phone-calls-and-call-buttons.11035/

 

[signingminion]

why it green

I was thinking the same thing, Xmas sterilite already?

 

[SFSFun]

I was thinking the same thing, Xmas sterilite already?

Pic is from Google.